Meghan Leap
McKinney,TX
Summary
OBJECTIVES I want to secure a position as a valuable member of your team where I can indulge in professional growth in a challenging, fast paced and rewarding career.
Overview
11
11
years of professional experience
Work History
Appointment Scheduler
Total Woman's Care Of North Texas
Frisco , TX
08.2022 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Established and maintained client rapport by utilizing quality customer service.
- Handled complaints and questions, and re-directed calls to other team members.
- Routed incoming mail and messages to relevant personnel without delay.
Customer Service
Texas Speed and Performance
Georgetown, TX
04.2021 - Current
- Online Sales Processing
- Answering phones and emails
- Contacting customers and vendors
- Processing online orders
- Attending events to promote the company and sell products
- Keeping customers updated on their orders.
Receptionist/Front Desk Manager
01.2020 - 04.2021
- Responsible for scheduling and managing appointments
- Using Excel spreadsheets for data entry
- Answering phone calls and emails
- Customer Service
- Filing paperwork and recording vet records
- Managing staff
Receptionist/Kennel Technician
Happy Tails Pet Resort
Cedar Park, TX
09.2019 - 01.2020
- Responsible for scheduling and managing appointments
- Answer phone calls and e-mails
- Customer Service
- Filing paperwork and recording vet records
- Receive and process deliveries
- Care of animals by feeding, medicating, cleaning and monitoring playtime.
Front Desk Receptionist
Haute Dog Pet Salon & Grooming
Lakeway, TX
04.2019 - 09.2019
- Greeting customers
- Schedule customer visits via phone and walk in
- Filing paperwork
- Responding to customer emails.
Agent
Round Rock Towing
Round Rock, TX
03.2019 - 04.2019
- Responsible for scheduling appointments
- Answering phone calls and emails
- Customer Service; giving customers information that is needed for process of releasing their vehicle
- Driving to multiple lots to release vehicles for customers
- Filing paperwork.
Owner of Business
Gold Coast Pet Services
McKinney, TX
05.2017 - 03.2019
- Customer Service; meeting new customers, sending daily updates
- Managing schedule, including holidays; booking appointments
- Meeting all customers’ needs
- Taking care of pets/household while owners are not available
- Provide medical care if needed, such as administrating medications and/or insulin.
Receptionist / Kennel Tech
Timber Ridge Animal Medical Center
, TX
10.2018 - 01.2019
- Customer service, setting up owners in exam rooms
- Answering phone calls, e-mails
- Handling deliveries
- Checking customers in and out
- Feeding and medicating animals, also cleaning kennels
- Scheduling vet exam appointments and surgeries
- Fill prescriptions, filing paperwork.
Dog Handling Specialist
nd Family Dogs
McKinney, TX
05.2013 - 05.2017
- Supervise handling staff
- Immediately handle emergency situations
- Monitoring, cleaning, feeding and medicating of dogs
- Training new employees
- Facilitate customer tours/walk throughs.
Office Manager and Sales Advisor
Complete Customs Luxury Automotive
McKinney, TX
01.2014 - 06.2014
- Greeting customers
- Booking appointments for customers
- Moving and delivering vehicles
- Ordering parts for shop needs and customers
- Organize and file paperwork
- Receive and process deliveries
- Respond to and fulfill unique customer requests
- Attend multiple events to reach out to new potential customers
- (Attended SEMA 2013)
Veterinary Technician
Alma Animal Hospital
, TX
04.2012 - 05.2013
- Assist with surgeries and emergency medical situations
- Fill prescriptions
- Schedule appointments
- Customer service/follow up
- Administer medication and treatments.
Education
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McKinney North High School
2009
Skills
- Excellent communication skills in both written and verbal
- Problem solving
- Good leadership skills
- Ability to handle multiple demands and tasks
- Works well under pressure
- Appointment Confirmation
- Computer Proficiency
- Strong Organizational Skills
- Customer Service
- Call Answering and Routing
- Appointment Booking
- Multi-Line Telephone Systems
Timeline
Appointment Scheduler
Total Woman's Care Of North Texas
08.2022 - Current
Customer Service
Texas Speed and Performance
04.2021 - Current
Receptionist/Front Desk Manager
01.2020 - 04.2021
Receptionist/Kennel Technician
Happy Tails Pet Resort
09.2019 - 01.2020
Front Desk Receptionist
Haute Dog Pet Salon & Grooming
04.2019 - 09.2019
Agent
Round Rock Towing
03.2019 - 04.2019
Receptionist / Kennel Tech
Timber Ridge Animal Medical Center
10.2018 - 01.2019
Owner of Business
Gold Coast Pet Services
05.2017 - 03.2019
Office Manager and Sales Advisor
Complete Customs Luxury Automotive
01.2014 - 06.2014
Dog Handling Specialist
nd Family Dogs
05.2013 - 05.2017
Veterinary Technician
Alma Animal Hospital
04.2012 - 05.2013
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McKinney North High School
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