Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Quote
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Meghan LeBlanc

Meghan LeBlanc

Stockbridge,US

Summary

Enthusiastic and reliable server whom takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Driver

Uber Technologies, Inc
04.2022 - 01.2023
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Minimized liability by consistently following road rules when driving.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Delivery Driver

DoorDash
11.2021 - 01.2023
  • Picked up and delivered food to customers quickly by utilizing the DoorDash driver mobile application
  • Provided customers with updates regarding deliveries especially when wait times exceeded the customers expectations.
  • Achieved a driver score of 4.9 out of 5 for excellent communication and attention to detail

Waitress

O'Charleys
05.2019 - 11.2021
  • .Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Trained new servers on restaurant policies and procedures.

Bartender

Breezes Golf & Beach Resort
09.2018 - 02.2019
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Served high customer volumes during special events, nights, and weekends.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Upheld strict regulations for safe alcohol service and food safety.

Waitress

Bluewater Terrace
08.2018 - 02.2019
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Laboratory Supervisor

Massachusetts Department Of Public Health
02.2014 - 11.2017
  • Provided technical guidance and training to laboratory staff.
  • Prepared employee schedules according to individual needs and skills, as well as coverage requirements.
  • Collaborated with fellow co-workers and Public Health professionals to develop new procedures and protocols.
  • Prioritized work assigned, maintained accurate records of work performed and initiated corrective actions when necessary.
  • Developed and implemented standard operating procedures to verify quality control.
  • Assisted with development and administration of laboratory budgets.
  • Created quality control reports on monthly basis.
  • Met internal and external customer expectations through teamwork, respect and willingness to help and support others.
  • Documented and escalated deviations to supervisors and recommended resolutions.
  • Audited internal activities and conducted thorough inspections.
  • Stayed up to date on current and proposed changes to ISO 17025 standards and maintained all internal SOPs, training documentation and records.
  • Examined chemical or biological samples to identify cell structures or to locate bacteria or extraneous material using microscope.
  • Mandated compliance to regulatory, customer and corporate standards and led and participated in food safety audits.
  • Scheduled and trained technical staff members.

Microbiologist

Massachusetts Department Of Public Health
05.2009 - 02.2014
  • Attended industry conferences to broaden knowledge.
  • Designed and optimized assays.
  • Ordered laboratory equipment and supplies.
  • Met internal and external customer expectations through teamwork, respect and willingness to help and support others.
  • Documented and escalated deviations to supervisors and recommended resolutions.
  • Examined chemical or biological samples to identify cell structures or to locate bacteria or extraneous material using microscope.

Education

Bachelor's Degree - Biology/Biological Sciences

Emmanuel College
2007

Skills

  • Time Management

Certification

  • Food Service and Food Safety Training and Cerification- 360, training.com-February 2023-February 2026
  • Alcohol Server Certification, 360training.com - February 2023-February 2026

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"Life isn't about waiting for the storm to pass. It's about learning to dance in the rain. "
Vivian Greene

Timeline

Driver

Uber Technologies, Inc
04.2022 - 01.2023

Delivery Driver

DoorDash
11.2021 - 01.2023

Waitress

O'Charleys
05.2019 - 11.2021

Bartender

Breezes Golf & Beach Resort
09.2018 - 02.2019

Waitress

Bluewater Terrace
08.2018 - 02.2019

Laboratory Supervisor

Massachusetts Department Of Public Health
02.2014 - 11.2017

Microbiologist

Massachusetts Department Of Public Health
05.2009 - 02.2014

Bachelor's Degree - Biology/Biological Sciences

Emmanuel College

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