Meghan Leigh Lewis
Portsmouth,VA
Summary
Customer service and management professional with 8 years of experience in delivering exceptional service and leading diverse teams. Notable achievements include effectively managing complex operations and resolving customer concerns, resulting in strengthened relationships with stakeholders. Core competencies include process improvement for enhanced customer satisfaction and operational efficiency. Committed to leveraging strategic approaches to drive organizational success in a dynamic business environment. Excel in communication, empathy, and problem-solving to support individuals and communities effectively while transitioning into the human services field.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Handsome Biscuit
Norfolk, Va.
08.2020 - Current
- SUPPORT MANAGEMENT: Customer service and management professional with 8 years of experience delivering exceptional service, leading diverse teams, and fostering productive communication
- Proven ability to manage complex operations, resolve customer concerns, and build positive relationships with internal and external stakeholders
- Adept at improving processes to enhance customer satisfaction and organizational efficiency
- ADMINISTRATIVE DUTIES: Communicate effectively with customers via multi-line phone, email or in person to obtain information
- Task and assign tasks to members of the team
- Organize work by types of tasks, and level of urgency
- Develop and maintain various reports outlined in the contract for monthly, quarterly, and annual submissions
- CUSTOMER SERVICE: Manages and Organizes information by preparing correspondence in accordance with organizational policies
- Communicate with customers in a timely manner
- Diagnoses issues; assesses data accuracy and relevance.
- Fostered positive interactions by showcasing exceptional communication skills in customer-facing settings.
Education
Bachelors - Human Services and Counseling
Old Dominion University
trueSkills
- Effective Team Management
- Experience in Business Operations
- Training and development background
- Skill Enhancement Programs
- Proficient in Strategic Planning
- Team leadership strength
- Employee relations
- Customer Engagement Initiatives
References
References available upon request.
Timeline
Assistant General Manager
Handsome Biscuit
08.2020 - Current
Bachelors - Human Services and Counseling
Old Dominion University
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