Meghan Lovell

• Managed the implementation of new customers - Creating Outlook Mailboxes, SMIs, as well as setting up customers in VMS tools.
• Streamlined order processing and billing procedures to increase revenue
• Developed a training program for new team members, enhancing operational efficiency
• Supervise team of 5 as they exceed goals and KPIs.

Demonstrated strong abilities to meet deadlines and ensure KPIs are met.

• Lead projects (from 10-300 orders) to ensure completion/auditing completed, including managing data on spreadsheets and in the system.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Ensured the accuracy of order fulfillment and cleaning up the customer data management tool, including some 45k records.
• Collaborated with IT to develop and implement an Anti-Harassment Training payment program.

• Provided comprehensive support for customer inquiries, order processing, and issue resolution.
• Inquiries were submitted to me, and managing could entail looking up information in the system or going so far as scheduling meetings to handle the inquiry.
• Handled as many as 50 customers, submitting up to 200 requests a day.