Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Meghan Luce

Corpus Christi,TX

Summary

Proven track record in enhancing pharmacy operations and patient satisfaction at Paragon Healthcare, leveraging expertise in sterile compounding and exceptional customer service. Skilled in multitasking and problem-solving, I significantly reduced medication errors and improved service efficiency. Demonstrated reliability and effective communication, driving positive outcomes and streamlining processes for optimal operational flow.

Overview

12
12
years of professional experience

Work History

Certified IV Pharmacy Technician

Paragon Healthcare
10.2021 - Current
  • Maintained a safe work environment by adhering to strict sterile compounding procedures and following infection control protocols.
  • Streamlined pharmacy operations by implementing efficient medication storage and retrieval systems.
  • Follow email chains, Microsoft teams chat, update excel spreadsheets.
  • Addressed patients' needs for medication therapy management through comprehensive assessments, coordinating next day delivery.
  • Reduced medication errors by diligently verifying prescription information and dosage calculations.
  • Assisted in the training of new pharmacy technicians, ensuring competency in all aspects of the role.
  • Strengthened relationships with suppliers through effective communication, resulting in timely deliveries and reduced stock shortages.
  • Improved workflow efficiency through regular maintenance of automated dispensing systems and equipment troubleshooting as necessary and prioritizing delivery methods.
  • Increased patient satisfaction by providing prompt, courteous service during phone call assessments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Adjudicate Part D claims and collect payments.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Certified Pharmacy Technician

Christus Spohn Shoreline
08.2020 - 10.2021
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from nurses and healthcare providers.
  • Replenish Pyxis machines throughout the hospital.
  • When working inside the pharmacy, help receive purchase orders and restock carousel with medications.
  • Pull medications for the IV room
  • Pre-pack bulk medications, non-sterile compounding, clean and restock crash carts.

Certified Pharmacy Technician

HEB Pharmacy
01.2018 - 08.2020
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Supported pharmacists in compounding custom medications according to individual patient needs.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.

Senior Pharmacy Technician

Walgreens
10.2016 - 01.2018
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
  • Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
  • Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
  • Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
  • Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
  • Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
  • Coordinated with retail staff to facilitate seamless medication pickup processes, further enhancing the overall pharmacy experience for customers.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Set up and modified patient profiles to in system to include current information such as medications and insurance details.
  • Managed opening and closing duties for pharmacy.

Certified Pharmacy Technician

Walgreens
08.2012 - 10.2016
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Counted and labeled prescriptions with correct item and quantity.
  • Managed opening and closing duties for pharmacy.

Education

No Degree - Pharmacy (Pre-Pharmacy)

Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZ

High School Diploma -

Chandler High School
Chandler, AZ
06.2004

Skills

  • Sterile Compounding
  • Pharmacy Software
  • Customer Service
  • Problem-Solving
  • Time Management
  • Multitasking
  • Reliability
  • Data Entry
  • Self Motivation
  • Effective Communication

Accomplishments

Received Extraordinary Customer Care Award from Director of Pharmacy and Retail Operation in May of 2017

Timeline

Certified IV Pharmacy Technician

Paragon Healthcare
10.2021 - Current

Certified Pharmacy Technician

Christus Spohn Shoreline
08.2020 - 10.2021

Certified Pharmacy Technician

HEB Pharmacy
01.2018 - 08.2020

Senior Pharmacy Technician

Walgreens
10.2016 - 01.2018

Certified Pharmacy Technician

Walgreens
08.2012 - 10.2016

No Degree - Pharmacy (Pre-Pharmacy)

Maricopa Community Colleges - Chandler-Gilbert Community College

High School Diploma -

Chandler High School

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Meghan Luce