Meghan MacFarlane
Southampton,NY
Summary
Dynamic and detail-oriented professional with a proven track record at IL CAPUCCINO, excelling in customer service and problem-solving. Adept at managing point-of-sale operations and fostering strong relationships, I bring exceptional communication skills and a resourceful approach to enhance guest experiences and drive satisfaction.
Overview
16
16
years of professional experience
Work History
Waitress
IL CAPUCCINO
Sag Harbor, NY
06.2019 - Current
- Point-of-Sales systems.
- Food safety
- Effective communication
- Active listening
- Positive language
- Problem Solving
- Patience
- Greeted customers.
- Escort customers to their tables and ensure they are settled comfortably.
- Present menus along with vocal specials; answer any queries.
- Explain the preparation and cooking methods as well as ingredients.
- Check identification to make sure they meet the minimum age requirement for consuming alcoholic beverages.
- Collect the customers’ payments and prepare bills with itemized costs and appropriate taxes.
- Prepare and tidy up the tables or counters; make sure the salt, pepper and other condiments and napkins are all replaced on every table and counter.
- Performs other duties like brewing coffee and desserts.
- Offer wine selections, put in the proper wine glass, and pour the wine for the customers.
Property Caretaker
Marilyn Zaretsky
Southampton, NY
04.2018 - Current
- Maintained property cleanliness and organization for optimal guest experience.
- Managed landscaping and outdoor maintenance to enhance property aesthetics.
- Conducted regular inspections to identify and resolve maintenance issues promptly.
- Coordinated repairs with service providers to ensure timely project completion.
- Assisted in property setup for events, ensuring smooth operations and logistics.
- Communicated with clients to address concerns and provide updates on property status.
- Implemented safety protocols to maintain a secure environment for occupants.
- Documented maintenance activities and repairs for accurate record-keeping and reporting.
- Completed inventory of supplies and materials to order items in low stock.
- Adhered to all policies outlined in the Property Caretaker's handbook.
- Conducted regular inspections of exterior areas to identify any needed repairs or improvements.
- Responded to emergency calls in a timely manner.
- Removed waste paper and other trash from premises to designated disposal area.
- Conducted routine inspection and cleaning of property and common areas to maintain strict health and safety standards.
- Shoveled snow from walks and driveways, spreading salt on icy spots.
Property Caretaker
Justine Magni
Southampton, New York
05.2020 - 08.2024
- Maintained property cleanliness and organization for optimal guest experience.
- Conducted regular inspections to identify and resolve maintenance issues promptly.
- Coordinated repairs with service providers to ensure timely project completion.
- Assisted in property setup for events, ensuring smooth operations and logistics.
- Implemented safety protocols to maintain a secure environment for occupants.
- Documented maintenance activities and repairs for accurate record-keeping and reporting.
- Adhered to all policies outlined in the Property Caretaker's handbook.
- Responded to emergency calls in a timely manner.
- Removed waste paper and other trash from premises to designated disposal area.
- Ensured proper maintenance and upkeep of the property grounds, including lawn care, landscaping, and snow removal.
- Conducted routine inspection and cleaning of property and common areas to maintain strict health and safety standards.
- Shoveled snow from walks and driveways, spreading salt on icy spots.
- Coordinated with outside contractors for major repairs or construction projects.
- Secured the premises by locking doors and gates after hours.
- Monitored security systems to ensure safety of buildings and occupants.
Teller
PEOPLE’S UNITED BANK
Sag Harbor, NY
04.2021 - 01.2022
- Serve customers by completing account transactions.
- Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing saving withdrawals and recording night and mail deposits.
- Sell cashier’s checks, and traveler’s checks.
- Answer questions in person and on the telephone and refer customers to other bank services, as necessary.
- Preparing currency transaction reports
- Informing customers of new services and product promotions
- Complete special requests such as closing accounts, re-ordering checks, completing safe-deposit box procedures, and providing statements.
- Reconcile cash drawers by providing cash transactions, counting, and packaging currency.
- Maintain supply of cash and currency, turning in excess cash and mutilating currency to the head teller.
- Comply with bank operations and security procedures by participating in all dual control functions.
- Maintain customer confidence and protect bank operations by keeping confidential information.
- Open and close the branch.
Receptionist
Riverhead Building Supply
Southampton, NY
09.2020 - 03.2021
- Serve visitors by greeting, welcoming, and directing them appropriately.
- Inform visitors by answering or referring to inquiries.
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
- Collect payment on accounts from customers and apply it to their bill monthly.
- Receive cash payments in store & return correct change.
- Organizing purchase tickets
- Organize and correct any refund tickets.
- Rebill tickets.
- Write up bank deposits.
- Daily bank visits to deposit previous days cash and checks.
- Answer in-house phone calls and direct them appropriately.
- Organization of supplies and orders
Full Time Assistant Manager & Shipping Manager
Sylvester & Company
Sag Harbor, NY
04.2017 - 06.2019
- Addressed customer issues to ensure quick and successful resolution.
- Networked with customers and asked open-ended questions to determine immediate needs.
- Offered exceptional customer service to differentiate and promote the company brand.
- Keep the showroom clean and maintain neat, orderly product displays.
- Keep an eye on building premises for loss prevention and security purposes.
- Communicated information to customers about product quality, value and style.
- Maintained visually appealing and effective displays for the entire store.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Stayed up to date on UPS, and USPS shipping programs and policies.
- Pulled and packed items from the store online and in store shipments.
- Resolved service issues in a timely manner, including coordinating and processing returns.
- Unloaded, picked, staged and loaded products for shipping.
- Oversaw, hiring and training new employees.
- Reviewed new customer orders and requests and manually entered data into a centralized database.
- Worked at a rapid pace to meet tight deadlines.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
Pool Technician
Jack Anthony Pools
Long Island, NY
06.2015 - 08.2016
- Removed debris from around the pool to satisfy customers.
- Operated vacuum equipment uses hand tools and emptied skimmers to keep pools in pristine condition.
- Inspected and adjusted pool water levels for optimum functioning and comfort.
- Collected water samples to check chemistry and added proper chemicals to meet level requirements.
- Ensured customer satisfaction by providing the highest quality of products by ensuring all equipment was properly installed and working correctly.
- Managed work with little supervision.
- Notified supervisors of faulty operations and defective materials.
- Performed weekly maintenance assessments.
- Reviewed work orders and communicated with prior shift to assess work needs for the day.
- Worked two summers in a row.
Office Assistant
Fireplace Auto Collison
East Hampton, NY
07.2014 - 03.2015
- Maintained up-to-date department organizational chart.
- Automated office operations, managing client correspondence, record tracking and data communications.
- Managed the daily calendar.
- Managed daily office operations and maintenance of equipment.
- Designed electronic file systems and maintained electronic and paper files.
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Use Google docs to communicate with other Office managers & keep documents up to date.
Merch Flow Supervisor
Victoria's Secret
Bridgehampton, NY
07.2012 - 07.2014
- Recruited, interviewed, and hired individuals who would bring passion and dedication to the sales team.
- Hired, tasked, and evaluated sales staff and provided comprehensive training in sales, marketing, and customer service.
- Initiated inventory control measures to manage and replenish stock, maintain costs, and meet customer demands.
- Improved customer satisfaction and sales by working with the store manager and colleagues.
- Reviewed and verified weekly and monthly store invoices.
- Assisted in store opening by setting up office space, computers, and cash registers.
- Encouraged sales associates to cross-sell additional products and services to purchase customers.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling, and assisting customers.
- Maintained store appearance, including rack and shelving organization, store layout and planogram planning.
- Improved efficiency by training staff in best practices and protocol.
- Oversaw daily opening and closing procedures and helped to optimize daily operations.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Opened and closed the store, which included counting cash drawers and making money deposits.
- Participated in and managed overnight floor sets which required moving large dressers & staging equipment, following given floor plans and managing staff.
Sales Associate
Aimee's Closet
Southampton, NY
05.2010 - 09.2011
- Recommended merchandise based on customer needs.
- Maintained visually appealing and effective displays for the entire store.
- Listened to customer needs and preferences to provide accurate advice.
- Set aside merchandise for on-hold reservations.
- Created attractive displays.
- Guided customers in choosing items which reflected personal style and shape.
- Answered incoming telephone calls with professional and knowledgeable responses.
Education
Bachelor of Science - General Studies
St. Joseph’s University
North Patchogue, New York12.2025
Skills
- Dedicated team player
- Time management
- Excel spreadsheets
- Self-directed
- Strong problem solver
- Microsoft Office proficiency
- Strong interpersonal skills
- Proofreading
- Schedule management
- Professional and mature
- Understand grammar
- Resourceful
- Cheerful and energetic
- Flexible
- Organized
- Detail-oriented
- Strong communication skills
- Reliable and dependable
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Event coordination
- Cash handling
- Inventory management
- Property maintenance
- Upselling
- Attention to detail
- Hospitality and accommodation
- Serving expertise
- Relationship management
- Decision-making
- Point of sale operation
Timeline
Teller
PEOPLE’S UNITED BANK
04.2021 - 01.2022
Receptionist
Riverhead Building Supply
09.2020 - 03.2021
Property Caretaker
Justine Magni
05.2020 - 08.2024
Waitress
IL CAPUCCINO
06.2019 - Current
Property Caretaker
Marilyn Zaretsky
04.2018 - Current
Full Time Assistant Manager & Shipping Manager
Sylvester & Company
04.2017 - 06.2019
Pool Technician
Jack Anthony Pools
06.2015 - 08.2016
Office Assistant
Fireplace Auto Collison
07.2014 - 03.2015
Merch Flow Supervisor
Victoria's Secret
07.2012 - 07.2014
Sales Associate
Aimee's Closet
05.2010 - 09.2011
Bachelor of Science - General Studies
St. Joseph’s University