Summary
Overview
Work History
Education
Skills
Timeline
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Meghan Marshall

McHenry,IL

Summary

Proven Account Executive at Granicus with a track record of bolstering client satisfaction and loyalty through expert relationship building and strategic selling. Skilled in CRM software, I've successfully managed and expanded accounts, driving business growth. My approach combines strong account management with effective pipeline management, ensuring sales quota achievement and fostering long-term partnerships. In my first year of sales, I attained 30% of my annual quota. Today in my role of Account Executive at the top of quarter 3, I have reached 28% of my $325,000 quota, with an ever growing pipeline to bring it home.

Overview

9
9
years of professional experience

Work History

Account Executive

Granicus
07.2023 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Attended networking events to build relationships and identify sales opportunities.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Executed successful sales strategies to convert leads into customers.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Leveraged CRM to collect, organize, and manage sales data and customer information.

Sales Associate

Granicus
08.2021 - 07.2023
  • Streamlined account management processes for improved efficiency and productivity.
  • Utilized CRM software tools efficiently for tracking customer information, enhancing overall organization.
  • Provided personalized support to clients, addressing their unique needs and preferences.
  • Assisted customers in navigating online platforms, ensuring a seamless user experience.
  • Complied with industry regulations while managing sensitive customer information, ensuring privacy and security at all times.
  • Managed a high volume of inbound calls, maintaining composure under pressure and providing exceptional service.
  • Reduced customer churn by proactively addressing potential issues before escalation.
  • Identified sales opportunities within existing accounts, leading to increased revenue generation.
  • Worked with personnel to understand and resolve complicated problems and requests.

Warehouse Lead

Follett School Solutions
11.2015 - 08.2021
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.

Education

High School Diploma -

Grant Community High School
08.2013

Skills

  • Client Relationship Building
  • Account Management
  • Relationship building and management
  • Pipeline Management
  • Strategic selling
  • CRM software expertise
  • Sales Quota Achievement
  • Business development and planning

Timeline

Account Executive

Granicus
07.2023 - Current

Sales Associate

Granicus
08.2021 - 07.2023

Warehouse Lead

Follett School Solutions
11.2015 - 08.2021

High School Diploma -

Grant Community High School

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Meghan Marshall