Meghan Matza
Matamoras,Pennsylvania
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Dental Assisting position. Ready to be apart of the team and achieve company goals. With experience providing direct patient care and patient appointment scheduling and trained in sterilization procedures.
Overview
5
5
years of professional experience
Work History
Assistant Department Manager
ShopRite
06.2019 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Dental Administrative Assistant
Aesthetic Family Dental
07.2023 - 12.2023
- Helped patients complete necessary medical forms and documentation.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
Education
No Degree - Dental Assisting
Marywood University
Scranton, PA01.2024
High School Diploma -
Delaware Valley High School
Milford, PA06.2022
Skills
- Communicating to Patients and Families
- Caring and Empathetic
- Organizational skills
- Goal setting
- Relationship building
- Time management
- Problem solving
- Effective communication
- Critical Thinking
- Calm and Effective Under Pressure
Timeline
Dental Administrative Assistant
Aesthetic Family Dental
07.2023 - 12.2023
Assistant Department Manager
ShopRite
06.2019 - Current
No Degree - Dental Assisting
Marywood University
High School Diploma -
Delaware Valley High School
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