Meghan McCarthy
San Francisco,CA
Summary
Accomplished District Manager experienced in directing sales, staffing, training and operations for multiple stores and large staffs. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training and exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives.
Overview
9
9
years of professional experience
Work History
District Manager
SoulCycle
03.2020 - Current
- Current Management and operations of 14 multi-million- dollar revenue-driving studios in NorCal, Seattle, Denver and Las Vegas with 180+ employees
- Oversee studio performance and culture
- Recruit, hire, train and retain top talent in-studio
- Collaborate with senior leadership on development of company-wide practices in Finance, information Systems, HR, Retail, Operations, Training, Marketing, Retail and Programming Talent -Support studio managers in identifying studio KPIs and achieving performance results
- Make strategic financial decisions based on studio operating budgets through monthly P&L review and executive- level directives
- Trained, coached and lead studio managers and staff to deliver an exceptional guest experience by ensuring the values and cultures of the company
- Developed population specific marketing strategies to drive community and ridership
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Improved operational standards, personnel moves, and merchandising strategies.
- Held weekly meetings with regional team to identify techniques to overcome sales obstacles.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
Area Manager
SoulCycle
01.2018 - 03.2020
- Current Management and operations of 10 studios in NorCal, Seattle, Denver and Las Vegas with 180+ employees
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Recruit, hire, train and retain top talent in-studio; brought in exceptional candidates to boost team productivity and operational efficiency.
- Make strategic financial decisions based on studio operating budgets through monthly P&L review and executive- level directives
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Oversaw budget planning, strategy development, community outreach for organization.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Senior Studio Manager - Business and Operations
SoulCycle
10.2017 - 01.2018
- Oversaw all management and operations of 3 Bay Area - San Francisco, multi-million-dollar revenue-driving studios, including studio performance, operations, and culture
- Trained, coached and lead studio managers and staff to deliver an exceptional guest experience through ensuring the values and culture of the company
- Developed population-specific marketing strategies to drive community and ridership
- Designed modern employee recognition program which boosted productivity and improved morale.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Senior Studio Manager - Training and Development
SoulCycle
06.2017 - 10.2017
- Created policies and procedures for company and delivered company-wide training to employees.
- Recruited, trained and developed high-performing and customer-focused team from scratch.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Studio Manager - Business and Operations
SoulCycle
05.2015 - 06.2017
Assistant Studio Manager - Marketing and Operation
SoulCycle
03.2014 - 05.2015
Recreation Manager
San Francisco Parks And Recreation
06.2013 - 03.2014
Office Manager
Oregon State University
02.2013 - 05.2013
Education
Bachelor of Science - Sociology
Oregon State University
Corvallis, OR06.2013
Skills
- Team Leadership
- Budget Management
- Managing Operations and Efficiency
- Recruiting and Hiring
- Performance Oversight
- Process and Performance Improvement
- Business Management and Development
- Talent Pipelining
- Retail Effectiveness
Timeline
District Manager
SoulCycle
03.2020 - Current
Area Manager
SoulCycle
01.2018 - 03.2020
Senior Studio Manager - Business and Operations
SoulCycle
10.2017 - 01.2018
Senior Studio Manager - Training and Development
SoulCycle
06.2017 - 10.2017
Studio Manager - Business and Operations
SoulCycle
05.2015 - 06.2017
Assistant Studio Manager - Marketing and Operation
SoulCycle
03.2014 - 05.2015
Recreation Manager
San Francisco Parks And Recreation
06.2013 - 03.2014
Office Manager
Oregon State University
02.2013 - 05.2013
Bachelor of Science - Sociology
Oregon State University
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