Meghan McCartin
New Albany,IN
Summary
Highly motivated and dependable Certified Medical Assistant, Limited Medical Radiographer with proven history of superior performance at individual, team and organizational levels. Capable of Multitasking and prioritizing workloads with little or no supervision. Detail-oriented professional looking to bring medical background and leadership skills to a growing and multifaceted environment.
Overview
14
14
years of professional experience
Work History
Medical Office Supervisor
UofL Physicians
08.2022 - Current
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on changes in the industry.
- Evaluated employee performance on an ongoing basis, providing constructive feedback for continuous improvement.
- Established strong relationships with patients, creating an environment of trust and open communication.
- Coordinated staff training sessions to maintain a high level of competency among all team members.
- Maintained inventory of supplies and ordered as necessary to keep clinic up to par.
Certified Medical Assistant, LMR
UofL Physicians Urgent Care
09.2021 - Current
- Communicated clearly and effectively with patients to verify information, determine reason for visit and accurately record medical history.
- Obtained and documented vital signs, height and weight in patients chart.
- Administered annual/recommended immunizations.
- Administered medications ordered by provider.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Performed non-DOT drug screens.
- Set up exam/treatment rooms for appropriate exam.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Updated vaccine compounding log.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Performed venipuncture
- Fit patient for assistive devices such as walking boot, cane, and crutches
- Took diagnostic x-rays to diagnose and treat patient accordingly
- Calibrated and ran controls on each machine to ensure proper working order
- Made sure morning and nightly refrigerator checks were in range.
- Performed point of care tests such as COVID-19 swab, Strep, Flu A/B, glucose, etc.
Key Holder
Kirklands
09.2020 - 02.2022
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings..
- Prepared bank deposits and documented daily sales reports.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained team members in successful strategies to meet operational and sales targets.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Performed opening/closing manager duties.
- Set inventory according to floor plan.
Patient Coordinator
ImmediaDent
10.2019 - 03.2020
- Performed clerical duties such as patient check in, answered phones, and scheduled appointments.
- Cancelled and rescheduled patients as needed.
- Made appointment reminder phone calls.
- Verified insurance coverage prior to patient appointment.
- Collected Co-pays.
- Called in prescriptions to pharmacy on doctors behalf.
- Completed all work trainings in timely manor.
PT Tech, Unit Based Team Lead
Kaiser Permanente
10.2015 - 08.2019
- Attended monthly UBT (Unit Based Team) meetings to discuss current and future department goals and expectations.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Trained new team members by relaying information on company procedures and safety requirements.
- Completed work related trainings in timely manor.
- Reported monthly safety reminders as well as perform monthly clinic safety rounds.
- Cleaned treatment areas after patient use.
- Cleaned hydrocollator monthly/as needed.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Prepared patients to meet with physical therapists.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Inventoried supplies and ordered more for office and patient rooms.
- Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Assisted 4 Physical Therapists to initiate different patient care plans in outpatient setting.
- Answered questions from patients via email, phone and in person.
- Set patient up for modalities such as traction and electrical stimulation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Sports Specialty Leader
YMCA
06.2015 - 08.2015
- Designed enjoyable and innovative customized training programs based upon fitness goals.
- Supervised campers of all ages (5-16) and tailored fun fitness to all groups.
- Attended to and reported any minor injuries while at camp.
- Upheld and demonstrated the Y's core values.
- Provided a safe and inclusive space for campers to enjoy and socialize.
- Kept athletic and games equipment and facilities organized and maintained.
- Planned out games and activities for the week.
Childwatch Attendant
YMCA
04.2014 - 05.2015
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Upheld and demonstrated the Y's core values.
- Provided customer service duties while working the front desk.
- Worked specialty events outside of normal work hours.
- Trained in different departments within the athletic club.
Physical Therapy Aide
Excel Physical Therapy
09.2011 - 08.2012
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Maintained supply inventory by placing orders when supplies ran low.
- Recorded patient status in progress notes.
- Went over home exercise program with patient to ensure proper technique and understanding.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Answered questions from patients via email, phone and in person.
- Assist with measuring patients range of motion during evaluations and/or re-evaluations.
- Kept a clean and organized work area.
Education
Certification/License - Medical Assisting, Limited Medical Radiography
ATA College
Louisville, KY07.2021
Bachelor of Science - Exercise Science
Salisbury University
Salisbury, MD05.2015
Skills
- Critical Thinking
- Time Management
- Team Player
- Comprehensive knowledge of EPIC
- Excellent computer skills; including Microsoft Word, Excel, and Power Point
- Proficient with basic office machinery; copier, fax, multi-line phone systems
- HIPAA Compliant certified
- CPR/Basic first aid certified
- Leadership
- Strong knowledge of medical terminology
- Multitasking Abilities
- Excellent Communication
Timeline
Medical Office Supervisor
UofL Physicians
08.2022 - Current
Certified Medical Assistant, LMR
UofL Physicians Urgent Care
09.2021 - Current
Key Holder
Kirklands
09.2020 - 02.2022
Patient Coordinator
ImmediaDent
10.2019 - 03.2020
PT Tech, Unit Based Team Lead
Kaiser Permanente
10.2015 - 08.2019
Sports Specialty Leader
YMCA
06.2015 - 08.2015
Childwatch Attendant
YMCA
04.2014 - 05.2015
Physical Therapy Aide
Excel Physical Therapy
09.2011 - 08.2012
Certification/License - Medical Assisting, Limited Medical Radiography
ATA College
Bachelor of Science - Exercise Science
Salisbury University
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