Meghan McGee
Grafton,WI
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service practices and deliverance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Emergency Communications Operator
Ozaukee County Sheriff's Office
Port Washington, WI
06.2022 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used Computer Aided Dispatch and RMS systems to track and maintain case incident details and logs.
Residential Services Specialist
Saint John's On The Lake
Milwaukee, WI
10.2021 - 03.2022
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Fielded resident questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Receptionist
Anderson Dodge Chrystler Jeep
Rockford, IL
01.2017 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Microbiology
University of Wisconsin - Milwaukee
Milwaukee, WIGeneral Studies
Rock Valley College
Rockford, ILMicrobiology
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Emergency Medical Instruction
- Computer Skills
- Dispatcher Monitoring
- National Crime Information Center (NCIC)
- Data Entry
- Medical Emergency Response
- 911 System Information Databases
- Police, Fire, and Medical Department Procedures
- National Law Enforcement Telecommunications System (NLETS)
- Prioritizing Situations
- Map Reading
- Information Archiving and Retrieval
Certification
- EMD - Emergency Medical Dispatch
- First Aid/CPR Certified
- Crisis Negotiation Training Completion and Certification - 2022
- PST - Public Safety Telecommunicator
Professional References
John McGee: Special Agent, Division of Arson Investigation, Illinois State Fire Marshal Office: (815)621-0216 | john.mcgee@illinois.gov
Matthew Knott: Divisional Chief of Administration, Rockford Fire Department : (815)721-9126 | matt.knott@rockfordil.gov
Matthew Cordonnier: Chief of Logistics and Safety, Rockford Fire Department : (815)871-0528 | matt.Cordonnier@rockfordil.gov
Timeline
Emergency Communications Operator
Ozaukee County Sheriff's Office
06.2022 - Current
Residential Services Specialist
Saint John's On The Lake
10.2021 - 03.2022
Receptionist
Anderson Dodge Chrystler Jeep
01.2017 - 01.2020
Microbiology
University of Wisconsin - Milwaukee
General Studies
Rock Valley College
Microbiology
University of Wisconsin - Milwaukee
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