Summary
Overview
Work History
Education
Skills
Timeline
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Meghan McGrory

Meghan McGrory

Burlington,NJ

Summary

Dynamic professional with a proven track record, adept in workflow optimization and delivering exceptional customer service. Leveraged attention to detail and problem-solving skills to enhance operational efficiency and patient care. Recognized for multitasking and fostering positive relationships, significantly contributing to team success and customer satisfaction.

Overview

21
21
years of professional experience

Work History

Certified Pharmacy Technician

UPMC
06.2021 - 06.2024
  • Answered incoming phone calls and addressed questions from healthcare professionals
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Utilized company guidelines to compound medications necessary for patient care
  • Delivered maintenance medication throughout the facility
  • Remained up to date on all certifications and procedures

Assistant Store Manager

Walgreens
03.2020 - 06.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Created and maintained safe and secure work environments for employees.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Assisted in recruiting, hiring and training of team members.

Assistant Manager

Walmart
02.2007 - 09.2016
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Teaching Instructor

Over the Rainbow Child Care
09.2006 - 12.2006


  • Established positive relationships with parents and guardians, fostering open communication regarding student progress.
  • Fostered critical thinking skills among pupils through thoughtful questioning techniques aimed at deepening comprehension across content areas.
  • Enhanced student retention by implementing engaging activities and diverse teaching techniques.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Administrative Assistant

KG Specialty Steel
05.2003 - 05.2006
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Developed filing system for historical documents, preserving important company records and improving access to information.

Education

High School Diploma - Academic

Hamilton High School West
Hamilton, NJ
06.2001

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • HIPAA regulations
  • Workflow optimization
  • Aseptic techniques
  • Inventory management
  • Time management
  • Multitasking and organization
  • Verbal and written communication

Timeline

Certified Pharmacy Technician

UPMC
06.2021 - 06.2024

Assistant Store Manager

Walgreens
03.2020 - 06.2021

Assistant Manager

Walmart
02.2007 - 09.2016

Teaching Instructor

Over the Rainbow Child Care
09.2006 - 12.2006

Administrative Assistant

KG Specialty Steel
05.2003 - 05.2006

High School Diploma - Academic

Hamilton High School West

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Meghan McGrory