Summary
Overview
Work History
Education
Skills
Timeline
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MEGHAN MCLAUGHLIN

Mount Joy,PA

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Service-oriented individual with four years' experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of customer service skills and the ability to work on my own with established processes and procedures.

Overview

6
6
years of professional experience

Work History

Order Processing Specialist

Kinsey's Archery Products
05.2021 - Current
  • Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
  • Completed accurate order entry and data verification.
  • Documented shipping information for orders and tracked packages when necessary.
  • Assisted customers with product and service selections.
  • Received and followed pick sheets to gather merchandise for customer orders.
  • Assisted in training new hires on company-specific software systems, policies, and procedures.
  • Collaborated with sales team to ensure all necessary documentation was collected for seamless order execution.
  • Actively participated in departmental meetings, offering insights into challenges faced in day-to-day operations and proposing solutions for ongoing improvement.
  • Expedited urgent orders with prioritization and close communication with other departments.
  • Coordinated with warehouse staff for accurate inventory management and timely shipment of products.
  • Monitored and tracked inventory to achieve prompt order fulfillment.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.

Line Worker

Fuddruckers
03.2019 - 05.2020
  • Maintained order and cleanliness of work areas to conform with health codes
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards
  • Gathered ingredients and cleaned and cut food items to prep recipes
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures
  • Cross-trained in other kitchen positions to support team and meet customer needs
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests
  • Followed recipes and customer requests to prepare high-quality, delicious meals
  • Washed, peeled, cut and measured recipe ingredients
  • Organized ingredients and restocked supplies to prepare for busy periods
  • Cleaned utensils, dishes and glasses for customer use
  • Upheld food safety standards at all times
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies
  • Plated meals in appealing arrangement and placed in designated areas to deliver to patrons
  • Resolved customer concerns and relayed relevant information to supervisor
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies
  • Completed prepping, cleaning and other kitchen duties to support cooks
  • Updated displays, cases and other customer-facing areas to increase sales of special items
  • Distributed supplies, utensils and portable equipment
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times
  • Plated food and assessed plate presentation to maintain highest standard of food quality
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
  • Partnered with host, bus person and cook to efficiently serve food and beverages
  • Explained menu options to guests, offered suggestions and took orders for food and beverages
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.

Line Worker

Country Table
11.2018 - 12.2018
  • Checked daily project specifications to weigh and mix ingredients
  • Examined final products to check conformance with quality and design standards
  • Inspected quality of finished products, making minor repairs to meet project expectations
  • Helped machine operators set up and tend equipment to complete runs
  • Organized all project components on work tables according to work flow
  • Moved items between machines, conveyors and transport equipment based on current production needs
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward
  • Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
  • Upheld high standards of productivity and quality in all areas of operations
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.

Education

High School Diploma -

Donegal High School
Mount Joy, PA
06.2020

Skills

  • Communications
  • Customer service
  • Organization
  • Team building
  • Relationship development
  • Business operations
  • Team management
  • Project organization
  • Problem resolution
  • Administrative support
  • Supervision
  • Mileage documentation
  • Planning and coordination
  • Process improvement
  • MS Office
  • Route planning
  • GPS use
  • Mail sorting
  • Stocking supplies
  • Order Picking
  • Order tracking
  • Handheld Scanners
  • Deadline Management
  • Shipping procedures
  • Preparing boxes

Timeline

Order Processing Specialist

Kinsey's Archery Products
05.2021 - Current

Line Worker

Fuddruckers
03.2019 - 05.2020

Line Worker

Country Table
11.2018 - 12.2018

High School Diploma -

Donegal High School

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MEGHAN MCLAUGHLIN