Dynamic professional with a proven track record at the Department of Social Services, excelling in claims handling and customer service. Adept at conducting thorough document reviews and fostering strong relationships with clients. Recognized for decision-making skills and a commitment to public service, ensuring compliance and enhancing organizational reputation.
Overview
23
23
years of professional experience
Work History
Examiner
Department of Social Services
04.2011 - Current
Conducted thorough assessments of client eligibility for social services programs.
Reviewed documentation to ensure compliance with state regulations and guidelines.
Collaborated with multidisciplinary teams to develop individualized service plans for clients.
Maintained accurate and organized case files to support efficient workflow processes.
Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Air Transportation Supervisor
United States Air Force, USAF
03.2010 - 2020
Supervised air transportation operations, ensuring compliance with safety regulations and protocols.
Coordinated logistics for aircraft movement, optimizing schedules to enhance efficiency.
Trained personnel on operational procedures and safety standards, fostering a culture of excellence.
Collaborated with cross-functional teams to streamline communications and resolve logistical challenges.
Conducted risk assessments to proactively address potential issues in air transportation operations.
Optimized cargo capacity utilization by analyzing load factors and adjusting plans accordingly.
Mentored junior team members, providing guidance on career development opportunities within the air transportation field.
Obtained fuel and oil samples to check for contamination.
Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo.
Coordinated transport of food and medical supplies for prompt delivery to correct destination.
Managed and adjusted planned transportation activities to accommodate unexpected challenges or emergency airdrops.
Fostered military transportation safety and efficiency.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Received new orders, prepared documentation, and assigned personnel.
Security Forces
United States Air Force, USAF
03.2002 - 2010
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.