Meghan Michaud
Las Vegas,NV
Summary
Over 15 years of experience in hospitality, customer service, and bringing the ability to handle a variety of clerical and administrative tasks to ensure smooth operations. Adept at providing clients with optimal service, while maintaining a friendly and helpful attitude. Efficient with and able to quickly learn and navigate computer programs as well as office filing systems. Excellent time management skills combined with superior knowledge of the customer service industry.
Overview
15
15
years of professional experience
Work History
Overnight Client Case Manager
Bonotel Exclusive Travel
Las Vegas, NV
04.2019 - 03.2020
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Worked flexible hours across nights, weekends, and holiday shifts
- Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record
- Collaborated with team members to achieve target results
- Demonstrated respect, friendliness, and willingness to help wherever needed
Senior Administrator
TLC Resorts Vacation Club
Las Vegas, NV
08.2016 - 01.2018
- Trained new employees to check in guests for presentation
- Insured Gifting packages were received and properly explained
- Aided colleagues, managers, and customers through regular communication and assistance
- Maintained personnel records and updated internal databases to support document management
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments
Office Administrator
My VIP Vacations
Las Vegas, NV
03.2016 - 10.2016
- Responsible for all administrative processes within the office
- Manage customer sale verification, data entry of perched packages, invoicing, and processing payments
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
Payroll Administrator
Premier Vegas Vacations PVV
Las Vegas, NV
11.2015 - 04.2016
- Established and maintained company payroll for employees and process it accordingly on a weekly basis
- Keep employee payroll interface updated and fully maintained
- Verify commissions and generate payroll accordingly.
Administrative Specialist
ResortStay International
Las Vegas, NV
02.2013 - 03.2016
- Responsible for all administrative processes within the office to ensure smooth and effective workflow
- Leverage strong multitasking skills to manage customer service, data entry, invoicing
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows
AOG Coordinator
Allegiant Air
Laughlin, NV
07.2010 - 09.2012
- Monitor and possess emergency requests, locate materials, communicate with sellers for purchase of materials, setup methods of immediate shipment
- Organize and catalog warehouse inventory to ensure accurate information provided on part for quick usage, sale, and shipping.
Casino Host
Aquarius Casino And Resort
Laughlin, NV
10.2008 - 11.2009
- Cultivate client relations, maintaining constant friendly contact with customers and all employees to retain loyalty in a saturated market
- Research and resolve disputes.
Executive Guest Service Ambassador
Aquarius Casino And Resort
Laughlin, NV
11.2006 - 10.2008
- Develop training programs to disseminate information to staff
- Maintain spreadsheets for all events for property to ensure proper staffing.
- Ensure pleasant arrival and departure by confirming VIP guests' reservations were booked properly for rooms, tournaments, events, and dinner
- Managed cash and credit transactions, Balance cash drawer, and demonstrated
superb customer service skills, - Maintaining efficient service between the Host department, front desk, bellman, and valet.
Education
High School Diploma -
Mohave High School
Bullhead City, AZ08.2003
Skills
- Case management
- Staff education and training
- Microsoft Office
- Critical Thinking
- Customer Service
- Typing and 10-Key Entry
- Team Management and Supervision
- Quality Assurance
- Research and Analytical Skills
- Multitasking and Time Management
- Confidentiality and Data Protection
- High Volume Phone Inquiries
- Invoice Processing
Timeline
Overnight Client Case Manager
Bonotel Exclusive Travel
04.2019 - 03.2020
Senior Administrator
TLC Resorts Vacation Club
08.2016 - 01.2018
Office Administrator
My VIP Vacations
03.2016 - 10.2016
Payroll Administrator
Premier Vegas Vacations PVV
11.2015 - 04.2016
Administrative Specialist
ResortStay International
02.2013 - 03.2016
AOG Coordinator
Allegiant Air
07.2010 - 09.2012
Casino Host
Aquarius Casino And Resort
10.2008 - 11.2009
Executive Guest Service Ambassador
Aquarius Casino And Resort
11.2006 - 10.2008
High School Diploma -
Mohave High School
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