Meghan Miller
Akron,OH
Summary
Dynamic professional dedicated to delivering exceptional service, with a keen ability to exceed guest expectations through proactive procedures. Skilled in resolving guest issues while upholding brand integrity, reputation, and customer experience. Strong team player with excellent communication skills, committed to ensuring both team and guest satisfaction, leading to consistent achievement or surpassing of revenue goals. Highly motivated with a desire to take on new challenges, demonstrating a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Short Term Rental Property Manager
Tiny House, LLC
07.2014 - 02.2024
- Advertised vacant properties through online listings and other media outlets.
- Answered telephones to assist customers and resolve issues.
- Built relationships with service vendors and submitted associated billing statements.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and implemented a system for tracking rental payments and late fees.
- Developed and implemented marketing strategies to increase occupancy rates.
- Developed annual operating budgets, forecasts, sales, and marketing plans.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues.
- Implemented and enforced policies and procedures to maintain properties to the highest standards.
- Investigated and resolved property complaints and violations.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources.
- Maximized rental income while minimizing expenses through effective planning and control.
- Met with prospective tenants to show property and assess applications or sign leases.
- Monitored market trends closely, adjusting rental rates accordingly.
- Monitored tenant occupancy levels to ensure all rental units were occupied when possible.
Promotional Brand Ambassador
Independently Contracted
06.2008 - 08.2013
- Analyzed market trends to identify growth opportunities for the brand.
- Assisted in developing budgets for promotional campaigns.
- Attended conferences and seminars related to industry trends and best practices.
- Boosted brand awareness by engaging with potential customers and presenting product benefits.
- Communicated regularly with internal stakeholders regarding progress of promotional projects.
- Conducted on-site product demonstrations and sampling activities.
- Coordinated with vendors to secure discounts on promotional items.
- Created promotional materials, including brochures, flyers, and banners.
- Developed creative marketing strategies to promote brand awareness.
- Developed relationships with local businesses for cross-promotional partnerships.
- Ensured compliance with all applicable laws and regulations related to advertising.
- Interacted with the target audience through email campaigns and webinars.
- Maintained accurate records of promotional activities, inventory, expenses, and contacts.
- Managed social media accounts and engaged customers in conversations about the brand.
- Monitored competitors' activities and provided feedback on their strategies.
- Organized and carried out promotional events, set up and tore down event sites, and interacted with customers.
- Organized events, such as music festivals, trade shows, and sports tournaments, to increase brand exposure.
- Participated in brainstorming sessions to generate ideas for new promotions.
- Performed administrative tasks such as filing paperwork or tracking inventory levels.
- Planned and organized sampling events to promote brand awareness and sales.
- Promoted multiple brands concurrently while maintaining unique messaging for each campaign.
- Provided customer service to ensure satisfaction with products or services.
- Reinforced branding initiatives by coordinating presentations and creating marketing campaigns.
- Represented the organization professionally at trade shows, conferences, or other industry gatherings.
- Researched potential partners to further brand recognition.
- Shared feedback and ideas with management to improve processes.
- Tracked sales performance metrics to assess the effectiveness of promotional efforts.
Education
Associate of Applied Science - Nursing Science
Kent State University
Kent, OH05.2010
Skills
- Administrative Support
- Business Administration
- Business Development
- Compliance Monitoring
- Critical Thinking
- Customer Relationship Management
- Employee Motivation and Guidance
- Exceptional oral and written communication skills
- Financial Reporting
- Legal Compliance
- Maintenance Coordination
- Market Research
- Marketing and Advertising
- Policies and Procedures Adherence
- Property Inspections
- Property Maintenance
- Property Management
- Quality Assurance Controls
- Sales and Marketing
- Skilled Multi-Tasker
- Strategic Planning
- Tenant Relations
- Tracking operating expenses
- Vendor Management
Certification
- Associate of Applied Science | Nursing Science Degree
Timeline
Short Term Rental Property Manager
Tiny House, LLC
07.2014 - 02.2024
Promotional Brand Ambassador
Independently Contracted
06.2008 - 08.2013
Associate of Applied Science - Nursing Science
Kent State University
- Associate of Applied Science | Nursing Science Degree
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