Meghan Mora
Victorville,CA
Summary
Administrative professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills with a lateral emphasis in multi-tasking. Confident and poised in interactions with individuals at all levels and committed to superior work ethics at all times.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
DSV Solutions
12.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Data Entry Clerk
DHE
12.2020 - 07.2021
- Scanned documents and Bills of Lading in database to keep records of essential billing information.
- Scanned bills into data base in real time to ensure productivity of the billers.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Identified data entry errors and reported to necessary departments.
- Sorted documents and maintained organized filing process.
- Exceeded expectation of amount of bills needed to produce in one night, which was 30 bills per hour.
- Accountable for billing multiple special handled accounts in time sensitive manner.
Data Entry Clerk
Post Alarm Systems
09.2017 - 06.2019
- Reviewed and updated client correspondence files and Security Systems Dispatching database information to maintain accurate records.
- Verified, input and updated authorizing agency's jurisdiction i.e verified with local police departments, county police, county fire department, etc if the home addresses and responding contact numbers were zoned and updated correctly for detriment emergency response.
- Updated any and all change requests in database after correct passwords and identification were verified. Changes include call tree contact numbers, call list organization, special instructions for responding officers, medical information, requests for code changes, etc. Also worked with management to verify if some of the change requests were in correspondence with local/county/state mandates.
- Supported accounts payable and accounts receivables department with special projects resulting in monthly balancing reports.
- Supported Emergency Response Dispatching department with special projects resulting in fast accuracy in heavy data entry.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Added documents to file records and created new records to support filing needs.
- Obtained scanned records and uploaded into database.
- Scanned files, eliminating outdated records.
- Sent completed entries to accounting for evaluation and final approval.
Transaction Coordinator
Remax One!
02.2016 - 09.2017
- Facilitate escrow process to ensure all legal documentation is present and complete in accordance within DRE standards
- Engage in communication with title companies, lenders, Homeowner's Associations and agents to allow for prompt and seamless closing
- Maintain high level of service and meet all deadlines while adhering to personal and professional standards
- Manage and organize files relating to real estate transaction
- Worked under strict contract guidelines and deadlines to successfully close sales transactions
Data Entry Processor
Express Employment Professionals
10.2015 - 02.2016
- Verified and processed checks of high volume
- Breakdown and distribute funds to each property.
- Obtain tax property information via phone, fax, email or company data base
- Log and maintain Excel Sheets
- Assisted Accounting department in research projects
- Create shipping labels and ship completed work file by account dead line
Receiving Clerk
R&B Wholesale
10.2011 - 08.2014
- Processed BOL and inventory into company system for all three R&B branches
- Led warehouse improvement initiatives to advance operational inefficiencies
- Researched any dependencies and was in constant correspondence with vendors sales persons
- Worked parallel to Accounts payable & Accounts Receivables to balance and reconcile end of month reports
Education
High School Diploma -
Arroyo High School
El Monte, CASkills
- Types 60 WPM with 100% accuracy
- Strong 10 Key skills
- Meticulous Attention To Detail
- Microsoft Office Proficiency
- Multiple Tasks
- Strong Interpersonal Skills
- Customer Service
- Time Management
- Dedicated Team Player
- Daily Office Operations
Timeline
Customer Service Representative
DSV Solutions
12.2021 - 05.2022
Data Entry Clerk
DHE
12.2020 - 07.2021
Data Entry Clerk
Post Alarm Systems
09.2017 - 06.2019
Transaction Coordinator
Remax One!
02.2016 - 09.2017
Data Entry Processor
Express Employment Professionals
10.2015 - 02.2016
Receiving Clerk
R&B Wholesale
10.2011 - 08.2014
High School Diploma -
Arroyo High School