Summary
Work History
Education
Skills
Timeline
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Meghan Morgan

Meghan Morgan

Santa Rosa Beach,FL

Summary

An empathetic and organized leader with 5+ years of experience in banking industry trends, operational risk mitigation, and document management. A goals-driven professional with 10+ years of experience in restaurant and hospitality industry leadership. Diligent trainer and mentor promoting an engaging, empowering work culture. Experience includes assisting Navy Federal Credit Union's Real Estate Lending, Business Membership, Credit Cards, and Consumer Loans departments when there was a business need, becoming highly adaptable in acquiring new business unit skillsets alongside existing job duties. Proficient in resource allocation to ensure exceptional member service and cross-departmental collaboration with colleagues, management, and stakeholders to reach a common goal.

Work History

Bread Manager

Black Bear Bread Company
04.2021 - 06.2023
  • Supports and empowers team by implementing production efficiency strategies and welcoming creative, dynamic ideas
  • Cross-trains existing employees to maximize team agility and performance
  • Manages employee onboarding procedures, maintains recipe manual, and communicates effectively between departments to prioritize labor management
  • Created an Excel document for bread ordering to maintain a consistent timeline of product delivery and sales trends
  • Manages wholesale accounts, ensuring timely responses to client requests and concerns
  • Compiles data highlighting key metrics to report information, determine trends and identify methods for improving store results
  • Diversified bakery operations by leading baking demonstrations and classes
  • Working knowledge of Toast production software (i.e. POS, Reporting & Analytics)
  • Maintained cleanliness and hygiene in bakery premises

Member Relations Advisor

Navy Federal Credit Union
11.2018 - 04.2021
  • Analyzed member data via Salesforce and provided recommendations to improve member experience
  • Conducted research, identified solutions and responded to members within outlined service level agreements
  • Led over 15 team meetings and facilitated team engagement activities Conducted quality control testing and provided constructive feedback to peers
  • Created job aids with Excel and PowerPoint to enhance advisor confidence in presenting products and services

Digital Servicing Specialist

Navy Federal Credit Union
10.2017 - 11.2018
  • Assisted members in identifying website and application issues and explained solutions to restore service and functionality
  • Exercised patience and understanding when assisting technologically inexperienced members
  • Created multiple job aids, PowerPoints, and Word documents for the "Bridging the Gap" project, a presentation of Digital Services processes and technical jargon for Account Services front line employees
  • Invited to Zelle introduction meeting alongside stakeholders and delivered product inferences to teams before the hard launch
  • Attended fraud workshops on phishing and data breaches to relay to the Digital Services team

Education

Associate of Science - Culinary Arts & Hospitality Management

Pensacola State College
Pensacola, FL
12.2016

Skills

  • Managing Operations and Efficiency
  • Holiday Baking
  • Strategic Planning
  • New Recipe Testing
  • Project Management
  • Baking Equipment Troubleshooting
  • Scheduling and Coordinating
  • Delegating Assignments and Tasks
  • Loss Minimization
  • Team Leadership
  • Contract Development and Management
  • Staff Management
  • Supplier Relations
  • Issue and Conflict Resolution
  • Employee Training
  • Invoice Reconciliation
  • Finance and Accounting Operations
  • Managing Employee Relations
  • Coaching and Mentoring

Timeline

Bread Manager

Black Bear Bread Company
04.2021 - 06.2023

Member Relations Advisor

Navy Federal Credit Union
11.2018 - 04.2021

Digital Servicing Specialist

Navy Federal Credit Union
10.2017 - 11.2018

Associate of Science - Culinary Arts & Hospitality Management

Pensacola State College
Meghan Morgan