Meghan Naomi Brand
Ormond Beach,FL
Summary
Clinical operations leader with 27 years of experience in direct client care and 18 years of leading interdisciplinary teams in field-based and virtual/remote environments. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of population health program writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
29
29
years of professional experience
Work History
Director Network Integrity & Care Navigation
AdventHealth
08.2023 - 08.2024
- Accountable for the oversight of the network integrity, security, quality, and optimization of complex network infrastructures.
- Adept at leading cross-functional teams to ensure compliance with industry and best practice standards, mitigate risks, and implement innovative solutions.
- Strong background in program initiative development, strategic planning, and implementation.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales, forecasting, budgeting, or personnel management.
- Drive performance associated with cost and quality.
- Execute strategic plans and understand quality measures to ensure practices facilitate change management regarding emerging trends related to initiatives.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Director Provider Performance and Engagement AdventHealth Physician Network
AdventHealth
01.2022 - 01.2023
- Accountable for the engagement and performance of AdventHealth Physician Network (AHPN) physician and practice relationships via providing Population Health expertise, consultation and change management that engages providers and drives performance.
- Serves as the relationship manager and accountable for promoting contract performance for all providers assigned per territory.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Uses knowledge to help connect key concepts and performance expectations for providers.
- Regularly meet with providers to review current provider and practice performance, identifying opportunities and recommended solutions, building performance improvement plans and timelines for the associated value-based contracts and member lives.
- Drive contract performance associated with cost and quality.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Director of Community Care-Central Florida Division
AdventHealth
01.2014 - 01.2022
- Accountable for the quality, compliance and productivity metrics of an interdisciplinary team of registered nurses, licensed clinical social workers, dietitians, health assistants and the medical director serving the hospital system with a face-to-face community based person-centered, high utilizer, high-risk, care coordination program designed to reduce avoidable ED visits and hospital readmissions across five contracted health plan cohorts and the uninsured population.
- Developed and implemented an interdisciplinary program that addresses medical, behavioral, social and spiritual needs.
- Program expansion across ten hospital campuses.
- Applied LEAN concepts to multiple workflows/processes resulting in standardization and increased member-facing time.
- Data analysis and report creation to support program continuation/growth and develop performance improvement plans.
- Connects with regional strategic priorities, the Clinically Integrated Network (CIN) and Accountable Care Organization (ACO).
- University instruction at Stetson University, Bethune Cookman University, and AdventHealth University- Community Population Health Seminar and practicum course instruction/student oversight.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Operational Manager-Community Care
AdventHealth
01.2014 - 01.2016
- Accountable for supervising and managing the clinical operations of Florida Hospital Community Care (FHCC) and operating as the team LCSW while continuing to aide in the overall program development and growth
- High-utilizer, high-risk care coordination for patients in the community
- Oversight and management of the core team, working with community partners such as physicians, pharmacies, home health care, hospice, skilled nursing facilities, inpatient rehabilitation facilities, and universities
- Co-teach didactic class on community health coaching at Bethune Cookman University with continued supervision over students in the practicum course working as a health coach for the community care team
- Supervise MSW intern students completing a generalist or clinical internship
Licensed Clinical Social Worker II
Halifax Health Hospice
01.2011 - 01.2014
- Served as the lead social worker
- Accountable for the assessment of social and emotional factors related to pediatric, adolescent, adult or geriatric hospice patients with end-stage disease processes requiring high level end-of-life care at the inpatient care center and in the community in patient's homes
- Assisted and evaluated family/caregivers coping with illness, need for care, responses to treatment, adjustment to care, and response to terminal illness
- Assess and implement appropriate intervention on an individual and group basis
- Complete psychosocial evaluations on all hospice patients and provide appropriate counseling and support to all patients and families
- Provide presentations at all new hire orientations
- Maintained detailed records of patient progress, documentation of services and case notes.
- Enhanced collaborative care for clients by coordinating with multidisciplinary healthcare teams.
- Mentored new social workers as they joined the team, sharing insights from clinical experience while providing ongoing guidance.
- Contributed to a supportive work environment through active participation in staff meetings, supervision sessions, and peer consultation groups.
- Delivered culturally sensitive counseling services, fostering inclusivity and respect within diverse client populations.
- Conducted comprehensive assessments and developed individualized treatment plans tailored to each client''s needs.
- Provided crisis intervention services, stabilizing clients experiencing acute symptoms or distress.
Director- Housing First "My Place Apartment" Rehabilitation
Serenity House
01.2007 - 01.2011
- Accountable for the supervision and overall operation of the mental health/substance abuse program that consisted of a 16 unit, 24 bed facility that offers permanent housing for homeless men and women who are experiencing a serious mental illness and substance abuse disorder
- Oversight and management of all program operations, outcomes measures, and staff in accordance with HUD guidelines
- Intensive case management, vocational assessment and training, assistance with medications, and daily living skills
- Developed and implemented program guidelines, rules and regulations (HUD) and policies for the program
- Financial oversight
- Developed and implemented a "token economy" program
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
Lead Case Manager-Supervisor
Neighbor to Family
01.2006 - 01.2007
- Accountable for the oversight and supervision of the staff and children within the Dependency Court System including community well-being visits, court reporting and appearance, care plan development for parent reunification efforts and ensuring the safety and well-being of all children on caseload
- Certified Level II Case Manager, State of Florida
- Drug Court Case Manager
- Wrap Around services
- Facilitate monthly Family Team Meetings
- Managed crisis situations effectively, providing immediate assistance and coordinating follow-up support as needed.
- Advocated for clients'' needs at all levels of the organization, promoting positive change in service delivery models.
Dependency Case Manager
Community Based Care
01.2004 - 01.2006
- Accountable for the oversight and supervision of the staff and children within the Dependency Court System including community well-being visits, court reporting and appearance, care plan development for parent reunification efforts and ensuring the safety and well-being of all children on caseload
- Certified Level II Case Manager, State of Florida
- Wrap Around services
- Facilitate monthly Family Team Meetings
Lead Counselor
Children's Home Society
01.2003 - 01.2004
- Accountable for the supervision of all office staff to ensure the smooth overall operation of the facility, train all new incoming staff, conduct employee evaluations and improvement plans when necessary, maintain agency budget, attend all supervisory meetings
- Supervise court mandated visitation of parents and children
- Work with emotionally disturbed children
- Maintain and organize files of clients, perform case reviews, case summaries, all visit scheduling and maintain effective communication with clients
Manager/Counselor
Rape Crisis Center
01.2000 - 01.2003
- Accountable for the oversight of all clinical staff at the Rape Crisis Center consisting of 8 FTEs and the overall function of the program
- Ensured proper staffing of the 24/7 rape crisis hotline
- Attend medical screening with rape victims
- Conducted training on all incoming employees, co-facilitated groups, and maintained agency budget
- Assisted with the writing of a $20,000 grant for funding which was awarded
- Maintained all employee files, conducted chart audits and continued to build the program
Signalman/Quartermaster Third Class Petty Officer
United States Navy
01.1996 - 01.2000
- Accountable for a wide range of tasks which contributed to the overall visual communication and maneuvering of the USS Vella Gulf (CG-72)
- Skills used include Morse Code via flashing light, flag hoist, semaphore, chart plotting, GPS operation, and course recommendations
- Conducted all trainings between the Signalman and Quartermasters
- Correction of all nautical charts used in the navigation of the ship
- Daily communication with the Commanding Officer on all communication and navigation updates
- Improved communication efficiency by maintaining and repairing signal equipment in a timely manner.
Education
Ph.D. - Public Affairs
University of Central Florida
05-2020
Master of Science - Social Work
University of Central Florida
Bachelor of Science - Psychology
Old Dominion University
NorfolkSkills
- Strategic Planning
- Verbal and written communication
- People and Performance Management
- Operations Management
- Program Implementation and Management
- Quality & Process Improvement
- Employee Engagement
- Cross-Team Collaboration
- Staff Development
- Education/Team Training
- Budget Management
- Team Management
License & Certifications
- Licensed Clinical Social Worker, SW11853, 2014
- Qualified Supervisor Clinical Social Work, 2016
- Population Health Management Certification, 2023
- Prosci Change Management Certification, 2018
- Halifax Medical Center- Leadership Program Graduate, 2014
- Certified Level II Case Manager-State of Florida, 2003
Awards
- Heart of Honor, AdventHealth, 2020
- Field Agency Program of the Year, University of Central Florida, 2019
- Own It Award, AdventHealth, 2019
- Community Partner of the Year, The Center for Community Engagement Stetson University, 2016-2017
Military Service
United States Navy, Armed Forces Expeditionary Medal, US Navy Good Conduct Medal, Kosovo Campaign Medal, 1996-2000
Affiliations
- Central Florida Community Arts, Board of Directors Vice Chair, 2022-Present
- Central Florida Community Arts, Symphony Orchestra and Jazz Band Member, 2017-Present
Timeline
Director Network Integrity & Care Navigation
AdventHealth
08.2023 - 08.2024
Director Provider Performance and Engagement AdventHealth Physician Network
AdventHealth
01.2022 - 01.2023
Director of Community Care-Central Florida Division
AdventHealth
01.2014 - 01.2022
Operational Manager-Community Care
AdventHealth
01.2014 - 01.2016
Licensed Clinical Social Worker II
Halifax Health Hospice
01.2011 - 01.2014
Director- Housing First "My Place Apartment" Rehabilitation
Serenity House
01.2007 - 01.2011
Lead Case Manager-Supervisor
Neighbor to Family
01.2006 - 01.2007
Dependency Case Manager
Community Based Care
01.2004 - 01.2006
Lead Counselor
Children's Home Society
01.2003 - 01.2004
Manager/Counselor
Rape Crisis Center
01.2000 - 01.2003
Signalman/Quartermaster Third Class Petty Officer
United States Navy
01.1996 - 01.2000
Ph.D. - Public Affairs
University of Central Florida
Master of Science - Social Work
University of Central Florida
Bachelor of Science - Psychology
Old Dominion University
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