Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Meghan Nelson

Macungie,PA

Summary

Dynamic and results-oriented professional with a proven track record at Phasetek Inc., excelling in office administration and customer service. Skilled in Microsoft Word and adept at fostering strong interpersonal relationships, I significantly improved office operations automation. Leveraging research abilities and sensitive material handling, I consistently exceed employer expectations without compromising quality.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

Phasetek Inc.
Quakertown, PA
04.2022 - Current
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Developed and maintained filing systems for confidential documents and records.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Answered questions from customers regarding products and services offered by the company.
  • Greeted visitors and provided general information about the company.
  • Managed database systems containing customer contact information.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Proofread content for typo-free emails and documentation.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.

Licensed Massage Therapist

Bear Creek Mountain Resort
Macungie, PA
04.2021 - 04.2022
  • Reviewed client medical histories to inform treatment planning.
  • Continuously evaluated and improved massage techniques and client interaction skills to exceed expectations and promote a loyal client base.
  • Provided support during special events such as corporate wellness days or community health fairs.
  • Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
  • Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
  • Stocked treatment space with linens, supplies and sterilized instruments.
  • Documented clients' medical histories and conditions in order to determine contraindications to treatment.
  • Utilized hot stone therapy and hydrotherapy techniques as part of treatment plans to enhance relaxation and pain relief.
  • Performed deep muscle, hot stone, prenatal and other types of massage and treatments.
  • Worked with oils and treatment aids to improve massage experiences.
  • Cleaned and sterilized equipment before each use according to established protocols.
  • Utilized cross-fiber friction techniques to facilitate strong, flexible repair in site-specific muscle and connective tissue injuries.
  • Customized treatment strategies based on patient body composition, goals and comfort.
  • Monitored client progress throughout their course of treatment and adjusted plans accordingly if necessary.
  • Promoted additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions.

Customer Service Associate

Wawa
Allentown, PA
03.2019 - 02.2021
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Handled cash register operations accurately during peak times.
  • Greeted customers and identified their needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Provided product recommendations based on customer needs.
  • Prepared incoming food orders properly and within safety guidelines.
  • Completed advanced food service, knife handling, and de-escalation training programs.
  • Ensured property was clean and sanitary.
  • Assisted in unloading trucks for product placement.

Server

Bear Creek Mountain Resort
Macungie, PA
11.2017 - 03.2020
  • Worked seasonally for 3 seasons from roughly Oct-March each season
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Filled condiments and napkin containers during slack periods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Checked food before serving it to customers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided exceptional service to high volume of daily customers.
  • Assisted in training new servers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Trained new employees to perform duties.
  • Followed health safety guidelines when preparing and serving food products.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Ship From Store Associate

Target
Allentown, PA
10.2018 - 01.2019
  • This position was a seasonal one
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed daily opening and closing procedures for store operation.
  • Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
  • Picked orders for customers who had ship-from-store requirements.
  • Package items safely and within company guidelines.
  • Correctly assign labels and place packages to their pallets.

  • Adhered to safety regulations when handling hazardous materials.

House Cleaner

Merry Maids
Perkasie, PA
05.2017 - 08.2017
  • Polished metal fixtures in kitchen and bathroom areas.
  • Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Swept and damp-mopped private stairways and hallways.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Used cleaning chemicals following proper guidelines.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Disinfected kitchen utensils like cutting boards and knives after use.
  • Maintained and organized cleaning supplies stock.

Cashier Team Lead

Weis Markets Inc
Pennsburg, PA
02.2015 - 05.2017
  • Greeted customers promptly and responded to questions.
  • Continually evaluated processes for improvement opportunities and implemented changes accordingly.
  • Counted and balanced cashier drawers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained work area and kept cash drawer organized.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Developed strong working relationships with team members to foster collaboration.

Cashier

CVS Pharmacy
Pennsburg, PA
05.2015 - 02.2017
  • Greeted customers promptly and responded to questions.
  • Collected payments and provided accurate change.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Answered phone calls to assist customers with questions and orders.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Assisted in the deconstruction and building of new displays throughout the store.
  • Learned roles outside of my assigned duties to provide assistance in other departments.

Animal Caretaker

Animal Rescue Group
East Greenville, PA
05.2010 - 07.2012
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Coordinated meetings between clients and animals for possible adoptions.
  • Fostered multiple dogs awaiting permanent residence
  • Provided additional information to potential clients about our selection of rescue animals.
  • I attended adoption events for rescue, and assisted owners with finding potential adoptees.
  • Socialized animals to prepare for adoption.
  • Taught animals sit, stay and other basic commands.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Interacts with visitors regarding questions about the facility's operations and provides educational talks related to the welfare of the species being cared for.

Education

Massage Therapy License -

Academy of Massage And Bodywork
Pottstown
03-2021

High School Diploma -

Upper Perkiomen High School
Pennsburg
06-2015

Skills

  • Research
  • Mail handling
  • Letter preparation
  • Filing
  • Meeting planning
  • Bookkeeping
  • Scheduling
  • Records retrieval
  • Proofreading
  • Time management
  • Data collection
  • Data entry documentation
  • Strong interpersonal skills
  • Office administration
  • Microsoft Word
  • Training and coaching
  • Sensitive material handling
  • Deadline oriented
  • Check processing
  • Reception oversight

Affiliations

  • In my free time, I am the treasurer of a bowling league I have been apart of for 3, going on 4, years now.
  • My family and I occasionally, when weather persists, love to take trips to the beach and to the mountains for hikes and sight-seeing.

Accomplishments

  • Just this year I was promoted in my bowling league to Treasurer. I handle all the money coming into and out of our business account. I manage the bank account and distribute award money at the end of the year.
  • At Phasetek, I have had 2 raises in the past 2 years due to excellent proformance and was given more responsibility in the shop aspect of the company as well.

Timeline

Administrative Assistant

Phasetek Inc.
04.2022 - Current

Licensed Massage Therapist

Bear Creek Mountain Resort
04.2021 - 04.2022

Customer Service Associate

Wawa
03.2019 - 02.2021

Ship From Store Associate

Target
10.2018 - 01.2019

Server

Bear Creek Mountain Resort
11.2017 - 03.2020

House Cleaner

Merry Maids
05.2017 - 08.2017

Cashier

CVS Pharmacy
05.2015 - 02.2017

Cashier Team Lead

Weis Markets Inc
02.2015 - 05.2017

Animal Caretaker

Animal Rescue Group
05.2010 - 07.2012

Massage Therapy License -

Academy of Massage And Bodywork

High School Diploma -

Upper Perkiomen High School

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Meghan Nelson