Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Intern
Medina County Job And Family Services
09.2023 - Current
Streamlined office processes for improved efficiency and time management through regular organization and filing.
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Interacted with clients by phone, email, or in-person to provide information.
Customer Service Attendant
AVI Foodsystems
11.2021 - Current
Enhanced customer satisfaction by consistently providing prompt and courteous service.
Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
Collaborated with team members to improve overall customer service standards within the company.
Intern
Cleveland Clinic Rehabilitation Hospital
01.2022 - 08.2023
Improved client outcomes by developing and implementing individualized service plans.
Assisted clients in navigating community resources for optimal support and services.
Collaborated with multidisciplinary teams to optimize client care and improve overall wellbeing.
Maintained detailed case notes, documenting progress towards goals and critical incidents for accurate reporting.
Developed strong rapport with clients by establishing trust and maintaining open lines of communication throughout the internship experience.
Team Member
Swings-n-Things Fun Park
04.2020 - 02.2022
Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Education
Master of Social Work - Social Work
Cleveland State University
Cleveland, OH
05.2024
Bachelor of Social Work - Social Work
Cleveland State University
Cleveland, OH
08.2023
Associate of Arts - Social Sciences
Lorain County Community College
Elyria, OH
05.2022
High School Diploma -
Midview High School
Grafton, OH
05.2020
Skills
Active listening
Critical thinking
Time management
Team collaboration
Organizational Abilities
Self-Motivation and Initiative
Certification
Licensed Social Worker (BSW) - January 2024
Timeline
Intern
Medina County Job And Family Services
09.2023 - Current
Intern
Cleveland Clinic Rehabilitation Hospital
01.2022 - 08.2023
Customer Service Attendant
AVI Foodsystems
11.2021 - Current
Team Member
Swings-n-Things Fun Park
04.2020 - 02.2022
Master of Social Work - Social Work
Cleveland State University
Bachelor of Social Work - Social Work
Cleveland State University
Associate of Arts - Social Sciences
Lorain County Community College
High School Diploma -
Midview High School
Licensed Social Worker (BSW) - January 2024
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