Meghan N. McCauley
Buckhannon,WV
Summary
Dedicated, responsible, and reliable employee committed to continuous learning and professional development. Skilled in collaborating effectively with colleagues and fostering positive working relationships. Known for being organized, professional, and efficient in managing tasks and responsibilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dental Assistant
Dr. Michael J. Miller, D.D.S.
07.2024 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing, expediting orders for supplies reducing waste and optimizing resource allocation.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Scheduled and confirmed patient appointments.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Dental Office Manager
Dr. Michael J. Miller, D.DS.
06.2021 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Optimized inventory management to ensure availability of necessary dental materials without overstocking.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Improved patient intake process, making it more efficient and reducing wait times.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Accounts and Billing Manager
Dr. Michael J. Miller, D.D.S.
10.2013 - Current
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Reviewed billing problems, researched issues, and resolved concerns.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Worked with patients to develop payment plans and bring accounts current.
- Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
- Reduced outstanding debts, directly contacting clients and setting up manageable payment plans tailored to their financial situations.
- Improved transparency with clients through development of clear, concise billing statements, reducing inquiries and increasing customer satisfaction.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Established and checked coding procedures, monitored reports and updated internal files.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service
Teletech for Bank of America
12.2012 - 10.2013
- Maintained detailed records of client conversations and customer service.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
Cleaning
Mountaineer Family Health Care Center
09.2010 - 12.2012
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Improved overall clinic appearance through diligent cleaning, stocking, and organizing tasks.
- Helped maintain inventory of cleaning supplies and replenished supplies in restrooms.
- Improved furniture cleanliness by meticulously applying appropriate cleaning solutions and techniques.
- Utilized cleaning agents, cleaning devices and applicators to treat areas to remove grime, rust and grease.
Education
Diploma -
Preston High School
01.2012
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Customer service
- Equipment sterilization
- Attention to detail
- Cross-training capabilities
- Time management
- Infection control proficiency
- Cash handling
- Telephone etiquette
- Scheduling
- Administrative skills
- Office and file organization
- Work prioritization
- Sensitive information handling
- Email correspondence
- Punctual and reliable
LEADERSHIP
4-H Treasure November 2002 to November 2011 Member of Preston County Livestock Association 2002-2012 Preston County Livestock Association Junior Board Member 2009-2012 Preston County FFA member 2009-2012
Certification
CPR
Timeline
Dental Assistant
Dr. Michael J. Miller, D.D.S.
07.2024 - Current
Dental Office Manager
Dr. Michael J. Miller, D.DS.
06.2021 - Current
Accounts and Billing Manager
Dr. Michael J. Miller, D.D.S.
10.2013 - Current
Customer Service
Teletech for Bank of America
12.2012 - 10.2013
Cleaning
Mountaineer Family Health Care Center
09.2010 - 12.2012
Diploma -
Preston High School
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