Meghan O'Connor
Indianapolis,Indiana
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Polite and professional client coordinator successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
Work History
Recess Coach
Playworks
08.2023 - Current
- Collaborated with other coaches to create and execute game plans.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Utilized positive communication to encourage team and promote integrity and respect.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Recess Coach
Playworks
02.2023 - 07.2023
- Collaborated with other coaches to create and execute game plans.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Utilized positive communication to encourage team and promote integrity and respect.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Monitored team practices to establish high level of performance.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Client Coordinator
Meals On Wheels
05.2019 - 01.2022
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Conducted regular reviews of ongoing projects, updating clients on progress and making adjustments as needed.
- Established long-term relationships with clients by consistently delivering exceptional service.
- Served as a primary point of contact for clients, managing expectations and ensuring streamlined communication throughout project lifecycles.
- Consistently met or exceeded set targets for customer retention rates through proactive relationship-building efforts.
- Analyzed client feedback to identify areas for improvement, implementing necessary changes for enhanced service delivery.
- Provided leadership, guidance and support to staff members.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Collaborated with community members to develop and implement service initiatives.
Call Center Representative
Ingram Micro
09.2018 - 09.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
Columbus State Community College
Columbus, OH2014
High School Diploma -
Dublin Scioto High School
Dublin, OH06.2011
Skills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
- Team motivation
- Communication abilities
- Verbal and written communication
- Youth mentor
- Data Evaluation
- Detail-oriented mindset
- Strong Organization
- Exceptional communication
- CPR/AED
- Client meetings
- Community Outreach
- Problem-solving skills
- Data Entry
- Customer Support
- Resolving issues
- Inbound phone calls
- Answering questions
- Complaint resolution
- Customer communications
- Logging call information
- Documentation And Reporting
- Computer Skills
- Understanding Customer Needs
- Microsoft Office
- Work Prioritization
Accomplishments
- Received numerous commendations from supervisors for team building, mentoring and leadership skills.
- Oversaw the school's All In Sports program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Timeline
Recess Coach
Playworks
08.2023 - Current
Recess Coach
Playworks
02.2023 - 07.2023
Client Coordinator
Meals On Wheels
05.2019 - 01.2022
Call Center Representative
Ingram Micro
09.2018 - 09.2019
Columbus State Community College
High School Diploma -
Dublin Scioto High School
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