Meghan Olesen
Washington DC,DC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
General Manager
Death & Co. D.C. LLC
04.2023 - Current
- Opening General Manager for fourth Death & Co. brick & mortar location
- Recruiting, hiring, and training of initial personnel, working to establish key internal functions
- Ongoing development and implementation of day-to-day procedures to create operational efficiency
- Monitoring financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Ongoing focus on driving Gin & Luck Core Values through team coaching, training, and service
Director of Food & Beverage
Concord Hospitality
05.2022 - 04.2023
- Responsible for functions of Smoke & Mirrors Rooftop, AC Lounge, AC Breakfast, and Hotel Banquets at AC DC Navy Yard
- Develop Leadership team of Supervisors, Managers, and Sous Chefs
- Oversee Heart of House functions, work with Chefs to control Food Costs
- Oversee team of 80+ hourly associates
- Maintain Marriott Brand Standards for their AC Hotels concept
- Develop Concierge, Room Service, and Hotel Amenity programs
- Menu development for Smoke & Mirrors
- Monthly P&L review
- Forecasting, scheduling, labor controls
- Ongoing recruitment for leadership and hourly associates
Assistant General Manager
SRG Concepts
01.2018 - 01.2022
- Doi moi/Walrus Oyster and Ale
- Cultivates performance-based culture based on individual accountability, goal attainment and team achievement
- Delivers in-depth training to workers in hospitality and customer-facing roles to promote strong team performance
- Resolve challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Development of Managers, Restaurant Supervisors, and MDP candidates through SRG training practices, Manager Manifesto, and all Star Standard
- Operating Procedures
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Recruited and hired employees offering talent, charisma and experience to restaurant team., Built brand awareness for The Walrus Oyster and Ale House
- Generated leads while managing internal and external marketing campaigns and programs.
Marketing Manager - Walrus Brands
SRG Concepts
01.2018 - 01.2022
- Used Yelp for Business Analytics to increase Yelp rating for restaurants from 3.5 to 4.0 stars in February 2020 (Walrus, Columbia)
- Achieved #1 in market share (Walrus, Columbia) in 2020 through consistent community engagement and driving sales
- Developed and organized production of Holiday Feast to-go program for "takeout dining for two" experience as menu adaption for COVID-19 restrictions to boost 2020 sales
- Developed "Buy One, Give One" meal donation program as well as volunteer program through Howard County and Fort Washington Food Banks
Education
Utica College
Utica, NYSkills
- Leadership
- Team Building
- Training and Development
- R365
- Evernote
- Microsoft Excel
- Lightspeed
- Flexible and Adaptable
- Strategic Planning
- Profit and Loss Accountability
- Interpersonal Skills
Timeline
General Manager
Death & Co. D.C. LLC
04.2023 - Current
Director of Food & Beverage
Concord Hospitality
05.2022 - 04.2023
Assistant General Manager
SRG Concepts
01.2018 - 01.2022
Marketing Manager - Walrus Brands
SRG Concepts
01.2018 - 01.2022
Utica College
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