Meghan Osman
Castle Rock,CO
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
9-1-1 Dispatcher
Douglas County Sheriff's Office
02.2025 - Current
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
PATIENT ACCESS SPECIALIST
UCHEALTH MEMORIAL HOSPITAL CENTRAL
01.2017 - 02.2025
- Worked in a fast pace urgent care and multiple outpatient areas arriving and registering appointments
- I then, moved on to work in a Level 1 trauma emergency room arriving patients from ambulances as well as patients walking in
- I also, receive and provide information to patients, significant others, healthcare team members, and hospital guests in a courteous and professional manner
- I provide an accurate and timely registration process collecting medical insurance, workman's compensation insurance, or automobile insurance information, and proper demographics, as well as get signatures to the patient population
- I was involved in a Process improvement group, which worked closely with management from all UCHealth locations to improve processes within the hospitals and Urgent cares
- I got promoted to a Senior registrar position within UCHealth
- Within this position I am responsible for training new employees, and other registrars come to me with questions on policies and procedures.
Patient Access Registrar
Children’s Hospital
12.2022 - 09.2024
- Utilized excellent communication skills to build rapport with patients, families and staff members.
- Served as liaison between patients, physicians and other healthcare professionals to ensure seamless patient access services.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
SERVER
APPLEBEES
01.2014 - 01.2018
- I started off as a host and greeted fast and efficiently every guest that walked in
- I would assist with bussing tables and getting drink orders
- I got promoted to a server and as a server, I used POS terminals to input orders, split bills and calculate totals, satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- As a server I was also responsible for running food for myself and others, as well as buss my own tables
- I wanted to learn more about the menu and how the food was made so, while serving I cross trained to be a line cook
- Learning how to help my team was a top priority all while making sure guests were well taken care of at all times.
Cashier
Gordmans
03.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
SHIFT LEAD
PITA PIT
01.2013 - 01.2017
- AS A SHIFT LEAD, I SUPERVISED 3-4 EMPLOYEES IN A FAST PACE STORE, WORKED ON THE LINE MAKING SANDWICHES AND ASSISTED GUESTS AT THE CASH REGISTER
- SHIFT LEADS WERE RESPONSIBLE FOR MAINTAINING A STEADY FLOW IN THE STORE AS WELL AS MAKING SURE GUESTS ARE HAPPY.
Food Court Employee
Costco Wholesale Corp
08.2014 - 12.2015
- Continuously improved product knowledge in order to answer customer inquiries confidently and provide accurate information about ingredients or allergens.
- Handled cash transactions accurately, contributing to balanced registers and streamlined financial reporting.
- Prepared high-quality food items in accordance with established recipes, ensuring consistency and great taste.
CUSTOMER SERVICE CASHIER
ALBERTSONS
01.2014 - 01.2015
- CUSTOMER SERVICE CLERKS WERE RESPONSIBLE FOR ASSISTING CUSTOMERS IN A FAST PACE ENVIRONMENT, WITH LARGE AMOUNTS OF CASH, DEPOSIT CHECKS, RETURNS, COMPLAINTS AND CHECKING CUSTOMERS OUT.
Education
Bachelors - Psychology- Emphases in Criminal Justice
COLORADO CHRISTIAN UNIVERSITY
Highlands Ranch, CO09.2024
Associate of Applied Science - Criminal Justice
COLORADO CHRISTIAN UNIVERSITY
Highlands Ranch, CO12.2022
High School Diploma -
PINE CREEK HIGH SCHOOL
Colorado Springs, CO12.2013
Skills
- Critical Thinking
- Multitasking and Organization
- Attention to detail
- Typing speed: 70 WPM
- Time Management
- Customer-service oriented
- Flexible
- Front desk operations
- Decision-making
- Data entry proficiency
- Crisis management
- Emergency medical instruction
Certification
- EMT - Certified Emergency Medical Technician
- BLS
Timeline
9-1-1 Dispatcher
Douglas County Sheriff's Office
02.2025 - Current
Patient Access Registrar
Children’s Hospital
12.2022 - 09.2024
PATIENT ACCESS SPECIALIST
UCHEALTH MEMORIAL HOSPITAL CENTRAL
01.2017 - 02.2025
Cashier
Gordmans
03.2016 - 03.2017
Food Court Employee
Costco Wholesale Corp
08.2014 - 12.2015
SERVER
APPLEBEES
01.2014 - 01.2018
CUSTOMER SERVICE CASHIER
ALBERTSONS
01.2014 - 01.2015
SHIFT LEAD
PITA PIT
01.2013 - 01.2017
Bachelors - Psychology- Emphases in Criminal Justice
COLORADO CHRISTIAN UNIVERSITY
Associate of Applied Science - Criminal Justice
COLORADO CHRISTIAN UNIVERSITY
High School Diploma -
PINE CREEK HIGH SCHOOL
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