Assistant Director
The Salvation Army Social Services
Kingston, New York
06.2015 - 06.2020
- Developed and managed a team of 25 employees to ensure efficient operations of the organization.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Developed protocols for handling confidential information within the organization.
- Ensured compliance with safety regulations among all personnel.
- Negotiated contracts with vendors for services rendered or products purchased.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Generated billing reports to meet strict deadlines.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Provided support in the recruitment and training of new staff members.
- Prepared reports and presentations for executive leadership review.