Meghan Prucha
Alpharetta,GA
Summary
Highly driven, passionate and ethical professional with many years experience in regional territory management, sales team training and marketing brand strategy. Exceptional leader and coach with innate leadership to recruit, build, and retain top-performing sales teams.
Overview
17
17
years of professional experience
Work History
National Online Sales Manager
Century Complete
07.2021 - Current
- Manage team of 8 remote-positioned Online Sales Counselors
- Interview, hire, train, and continuously coach sales team members
- Host bi-weekly team meetings
- Prepare weekly, monthly, and quarterly metric reports, tracking internet and phone lead volume, lead origination, appointments, sales, and closings contributed from the online sales team monitoring actual productivity to business plan
- Created information library for over 200 communities for team to provide information to customers efficiently and accurately, resulting in better-qualified appointments, cutting company payout in half, while more than doubling purchaser conversion rate from 8.5% purchasers to 19.5%
- Monthly audit and review of individual team member's appointments, sales, and closings to approve for compensation
- Present national online sales results on bi-weekly sales meetings
- Collaborate with regional leadership to review online marketing, availability, and updates for over 200 communities weekly, as well as monthly call-a-thons
- Complete website audits to ensure marketing accuracy on our digital storefront
- Daily customer service audits of Click2Chat communications
- Produced and implemented SOPs for Online Sales team
- Established company-wide best practices for a national roll out of the distribution and installation of electronic smart locks and presented regional kick-off calls and meetings.
Lead Online Sales Counselor
Century Complete
02.2021 - 07.2021
- Managed incoming online, phone, and Live Chat leads through LassoCRM for 10 states and over 100 communities
- Qualified potential buyers by performing outbound activities and communications, documenting results in LassoCRM
- Convert leads to sales appointments between potential buyers and company sales agents, as well as procuring direct sales from customers
- Create OSC team schedule
- Audited OSC team appointments and closings weekly and monthly
- Worked closely with Regional leadership to gather updated information for all communities, creating an efficient way to service customers.
Online Sales Counselor
Century Complete
09.2020 - 02.2021
- Managed incoming online, phone, and LiveChat leads through LassoCRM for 10 states and over 100 communities
- Qualified potential buyers by performing outbound activities and communications, documenting results in CRM
- Converted qualified leads to sales appointments between potential buyers and company sales agents, as well as procuring direct sales.
District Operations Specialist
Kroger Pharmacy
05.2018 - 09.2020
- Manager and direct report to 21 pharmacies and one District Technician
- Assisted in managing financials and operations for 21 pharmacies and three Little Clinics
- Read and interpreted pharmacy data and reports daily, weekly, monthly, and quarterly to monitor customer satisfaction, prescription and sales growth, profit, and contribution
- Enforced Pharmacy Standards and Best Practices as well as doing walk-throughs every six weeks in every pharmacy and Little Clinic
- Oversaw compliance audits
- Reconciled controlled substance counts monthly for each pharmacy and research discrepancies
- Technician HR
- Monitored each pharmacist’s schedules, hours worked and pay out monthly
- Performed Quarterly Review meetings and presentations with each pharmacy manager
- Managed inventory and medication returns for 21 pharmacies.
District Clinical Pharmacy Technician
Kroger Pharmacy
07.2016 - 05.2018
- Educated, coached, and supported 21 pharmacies regarding immunizations and clinical initiatives
- Reported pharmacy’s clinical data weekly, monthly, and yearly to each pharmacy and coordinator
- Tracked each pharmacist’s TMR and CMR completions
- Quality Assurance management
- Managed data and billing at Flu Shot Clinics.
District Operations Pharmacy Technician
Kroger Pharmacy
01.2015 - 07.2016
- Managed each pharmacy’s labor hours results and monitored scheduling
- Appointed to train Harris Teeter Pharmacy staff on EPRN software and pharmacy workflow
- Conducted Loss Prevention audits and assisted with physical inventories and Pharmacy Benefit Insurance audits for 20 pharmacies
- Coached pharmacy staff to increase prescription count, pharmacy sales, and better customer satisfaction
- Managed returns to aid in avoiding inventory profit loss.
District Pharmacy Trainer
Kroger Pharmacy
05.2013 - 01.2015
- Created training reference guides to assist new associates with daily procedures to enable an increase in productivity for the Atlanta Division
- Developed knowledge of EPRN software for new and current associates for 20 pharmacies
- Taught and reviewed best practices for each workstation, all standard procedures, and record keeping
- Organized workshops, presentations, and meetings for pharmacy best practices, audits, and patient care.
Senior Pharmacy Technician
Kroger Pharmacy
12.2007 - Current
- Data entry, third party billing, resolving billing rejections
- Ordered and maintained inventory of medication and supplies
- Accurately and efficiently dispensed medications
- Communicated between patients, pharmacy, and health care professionals
- Delivered highly satisfactory customer service at point of sale, over the phone, and when receiving new prescriptions.
Skills
- Passion for people
- Data and goal driven
- Customer and internal team relationship building and maintenance
- Prioritization
- Organizational Skills
- Leadership
- Operational and Sales Management
- Integrity
- Detail-oriented
- Clear and effective communicator
- Multitasking
- Self-motivated
- Flexible and adaptable
- Positive and proactive
- Follow up and follow through
- Microsoft Office: Word, Excel, PowerPoint, Publisher, Teams
- CRM
- Analytical Thinking
- Organizational Skills
- Time Management
Timeline
National Online Sales Manager
Century Complete
07.2021 - Current
Lead Online Sales Counselor
Century Complete
02.2021 - 07.2021
Online Sales Counselor
Century Complete
09.2020 - 02.2021
District Operations Specialist
Kroger Pharmacy
05.2018 - 09.2020
District Clinical Pharmacy Technician
Kroger Pharmacy
07.2016 - 05.2018
District Operations Pharmacy Technician
Kroger Pharmacy
01.2015 - 07.2016
District Pharmacy Trainer
Kroger Pharmacy
05.2013 - 01.2015
Senior Pharmacy Technician
Kroger Pharmacy
12.2007 - Current
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