Meghan Ramirez
Houston,TX
Summary
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
12
12
years of professional experience
Work History
General Manager
Maruti IAH Investments, LLC
07.2022 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Increased customer service ratings through personable service.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Oversaw day-to-day operations of 132-room hotel with staff of 25 employees.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Designed modern employee recognition program which boosted productivity and improved morale
General Manager
JFK Hospitality, LLC
02.2020 - 07.2022
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Overhauled existing technical systems through execution of system upgrade from Nitevison to Synxis.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of 132-room hotel with staff of 25 employees.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Eased team transitions and new employee orientation through effective training and development.
- Designed modern employee recognition program which boosted productivity and improved morale
- Identified trends in customer marketplaces to develop valuable solutions
Assistant General Manager
Laquinta Corporate
08.2016 - 02.2020
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Monitored daily cash discrepancies and inventory shrinkage
- Provided exceptional customer service to customers, increasing customer loyalty
- Eased team transitions and new employee orientation through effective training and development.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Oversaw day-to-day operations of 132-room hotel with staff of 25 employees.
- Mentored and motivated team members to achieve challenging business goals
- Handled cash accurately and prepared deposits
- Enforced quality assurance protocols to deliver ideal customer experiences
General Manager
Summit Hotel Group. LLC
09.2010 - 07.2016
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Produced contracts, reports, letters, and proposals for clients.
- Targeted new markets and increased sales through proactive sales and negotiation techniques.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Provided services efficiently and with high level of accuracy.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of 60-room hotel with staff of 18 employees.
- Boosted hotel quality and service scores from by motivating and supporting guest services and housekeeping employees.
- Motivated and rewarded employees to improve engagement.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Designed modern employee recognition program which boosted productivity and improved morale
Education
Some College (No Degree) - Business
Southeastern Louisiana University
Hammond, LASkills
- Planning and Coordination
- Data Entry
- Analytical and Critical Thinking
- Google Workspace
- Teambuilding
- Attention to Detail
- Multitasking Abilities
- Maintenance and Repair
- Problem-Solving
- MS Office
- Decision-Making
- Organization and Time Management
- Teamwork and Collaboration
- Budget administration
- Performance improvement
- Staff training/development
- Deadline-oriented
- Exceptional interpersonal communication
- Operations management
Timeline
General Manager
Maruti IAH Investments, LLC
07.2022 - Current
General Manager
JFK Hospitality, LLC
02.2020 - 07.2022
Assistant General Manager
Laquinta Corporate
08.2016 - 02.2020
General Manager
Summit Hotel Group. LLC
09.2010 - 07.2016
Some College (No Degree) - Business
Southeastern Louisiana University
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