Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic
Meghan Rodda

Meghan Rodda

Highlands Ranch,CO

Summary

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Skilled Chairman proficient in driving improvements and maintaining order within the company board of directors. Offering excellent judgment, strong listening skills and a deep understanding of business operations. Bright and insightful Chairman enthusiastic about applying 10+ years of Customer Service experience and successful Management skills to dynamic challenges. Promotes growth and operational improvements as first-rate communicator, organizer and planner. Experienced Chairman well-versed in the nuances of steering discussions without forcing decisions. Expert in procedure and running meetings efficiently. Veteran of Recovery and Customer Service and looking to continue to make a positive impact on corporate operations and as an active member of the community. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Mail Carrier for United States Postal Service

United States Post Office
06.2020 - Current
    • Sorted mail according to size, shape and destination.
    • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
    • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
    • Delivered over 200 parcels daily in addition to daily Route Mail
    • Assisted Customer Service with mail issues as well as package location and retrieval
    • Maintained and organized Route, as well as meeting all time restraint requirements
    • Prepared reports to track mail volumes, time in sheets give to supervisors for Route needs and assistance if necessary

Housekeeper Supervisor

No Mess Express Cleaning
06.2019 - 06.2020
  • Trained and mentored all new personnel, managed staff of 10, to maximize quality of service and performance.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Coordinated household cleaning service operations, scheduling, and managed client relations.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Managed laundry, meal prep, restocking, groceries

Dental Assistant

Highlands Ranch Smiles - Michelle Haynes, D.m.d
06.2017 - 06.2019
  • Cleaned and sanitized dental tools, equipment, treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for 10+ procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery, implants, Dentures, Ortho, Pediatrics
  • Prepared patient x-rays and images for dentist review with lead apron
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Recorded patients' health histories, vitals, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Monitored patient comfort and safety during dental procedures.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Design permanent crowns and make temporary Crowns, casts and impressions. Made whitening trays, Made Night Guard Stone Impressions, made Essex Trays
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.

Conduit- Private Customer Service for Verizon

Conduit Global Call Center
08.2015 - 06.2017
    • Responded to customer calls and emails to answer questions about products and services.
    • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
    • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
    • Processed debit and credit card and electronic check payments.
    • Boosted customer service satisfaction ratings through consistent quality control.
    • Educated customers on company systems, form completion, and access to services.
    • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
    • Approved and terminated customer contracts upon request.
    • Met customer call guidelines for service levels, handle time and productivity.
    • Investigated and resolved customer inquiries and complaints quickly.
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    • Exhibited high energy and professionalism when dealing with clients and staff.
    • Educated customers about billing, payment processing and support policies and procedures.
    • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
    • Promoted available products and services to customers during service, account management, and order calls.
    • Trained new personnel regarding company operations, policies and services.
    • Cross-trained and backed up other customer service managers.
    • Cross-trained and provided backup support for organizational leadership.
    • Was Promoted to Floor Lead and QA due to high volume/high customer satisfaction calls and company knowledge

Assistant Manager of BP Shoes/Customer Service Specialist

Nordstrom
07.2011 - 08.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture, employee retention, morale
  • Created customer support strategies to increase customer retention.
  • Maintained and managed customer files and databases.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

No Degree - Developmental Psychology

Metro State University At Denver
Denver, CO

High School Diploma -

Highlands Ranch High School
Highlands Ranch, CO
2008

Skills

  • Dependable
  • Reliable
  • Compliance Requirements
  • Handling and Sorting Mail
  • Workplace Safety
  • Client Relationships
  • Consistent in quality of work
  • Route Management
  • Customer Satisfaction
  • Strong Organization Skills
  • Mail and Packages
  • Superb Time Management
  • POS Inventory System Operation
  • Loyalty Building
  • Negotiation and Conflict Resolution
  • Scheduling and Coordinating
  • Supervision and Management
  • Staff Development
  • Marketing
  • Social Media Platforms
  • Employee Motivation and Performance
  • Analytical and Critical Thinker
  • Executive Leadership
  • Profit Growth Strategies
  • Approachable and Outgoing
  • Board Oversight
  • Visual Merchandising
  • Administrative Operations
  • Effective Communicator and Public Speaker
  • Balanced Work Ethic

Accomplishments

I opened two of my own businesses SurrogateDogMom and Megh Rodda's Competitive Coach Soccer kills, Agility, and Stamina. I have been a Competitive Head Coach of Soccer, Assistant Coach and Skills Coach for the 9 years with Littleton Academy Soccer. With SurrogateDogMom the focus is rescue and help strays get back home, find fosters, work with shelters on behavioral rehabilitation and do boarding as well.


I planned, coordinated and executed 2023 Unity Day Celebration for 500 people.


I founded and have maintained a Women's Meeting since April of 2020 and it is still going strong.


I have been a single mother for the past 15 years to my amazing daughter who attends a Private High School and is thriving and exceeding academic standards as well as an impressive extracurricular exposure and participation. My daughter has been Distinguished High Honor Roll, National Honor Society Member, Volunteers often as well as testing higher than her grade level. She is also the most kind human with and artist eye who loves to design and listen to music while she plays with our two dogs.

Hobbies

My Major Hobbies are really my Volunteer work that i am active in daily if not weekly:


1. Vice Chairman for DACCAA since December of 2022 and I will transition to Chair in November of 2023 and am very active within the community in my Homegroups, as well as working my own program. I am currently updating Bylaws as well as procedure guides for future delegates.

2. I am the Admin and run the Word of Mouth Highlands Ranch and Surrounding areas Facebook page

3. I love cooking, meditation, reading, eating tacos, spending time outside enjoying the beautiful nature. I love to paint and listen to music with my kiddo.

Timeline

Mail Carrier for United States Postal Service

United States Post Office
06.2020 - Current

Housekeeper Supervisor

No Mess Express Cleaning
06.2019 - 06.2020

Dental Assistant

Highlands Ranch Smiles - Michelle Haynes, D.m.d
06.2017 - 06.2019

Conduit- Private Customer Service for Verizon

Conduit Global Call Center
08.2015 - 06.2017

Assistant Manager of BP Shoes/Customer Service Specialist

Nordstrom
07.2011 - 08.2015

No Degree - Developmental Psychology

Metro State University At Denver

High School Diploma -

Highlands Ranch High School
Meghan Rodda