Meghan Sager
Belfair,WA
Summary
Dynamic Engagement Leader at Pet Smart with a proven track record in enhancing customer satisfaction and team performance. Skilled in task delegation and relationship building, I successfully coached staff to improve service quality and fostered a collaborative environment, resulting in increased Pet Parent engagement and loyalty.
Overview
10
10
years of professional experience
Work History
Engagement Leader
Pet Smart
07.2020 - Current
- Leading Salon and Sales Floor Team to enhance Pet Parent engagement strategies across the store.
- Collaborating with Engagement Lead to create promotional flyers and signs to help increase Pet Parent knowledge of current and upcoming sales and offers.
- Acknowledging Pet Parent feedback to offer recommendations and provide feed back to our Sales Floor Team.
- Developing relationships with Pet Parents through regular in store visits and understanding their pets needs while offering new solutions and promoting PetSmart branded products.
- Conducted one-on-one coaching, providing feedback for continuous improvement of team members for both the Salon and Sales Floor.
- Providing Pet Parent satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Resolving coworker conflicts, actively listening to concerns and finding appropriate solutions.
- Cross-training coworkers on the Sales Floor to have experience on the registers and in the Pet Care departments of the store.
Lead Bank Teller
Key Bank
11.2017 - 07.2020
- Supervised daily operations of bank teller team, ensuring compliance with policies and procedures.
- Resolved complex customer inquiries, fostering trust and loyalty within the community.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined cash handling processes, reducing discrepancies and improving accuracy in transactions.
- Implemented customer service initiatives, resulting in increased satisfaction and retention rates.
Bakery Team Lead
Kroger
03.2017 - 11.2017
- Supervised daily bakery operations, ensuring product quality and adherence to safety standards.
- Trained team members on equipment usage and best baking practices to enhance efficiency.
- Communicated with management to coordinate production schedules based on holidays and local events.
Sales Associate
Nordstrom
01.2016 - 03.2017
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively inform customers.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Trained new associates on product knowledge and customer service best practices.
Education
High School Diploma -
Nashoba Valley Technical High School
Westford, MA2010
Skills
- Task delegation
- Staff supervision
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Reliability
- Active listening
- Adaptability and flexibility
- Decision-making
- Relationship building
Timeline
Engagement Leader
Pet Smart
07.2020 - Current
Lead Bank Teller
Key Bank
11.2017 - 07.2020
Bakery Team Lead
Kroger
03.2017 - 11.2017
Sales Associate
Nordstrom
01.2016 - 03.2017
High School Diploma -
Nashoba Valley Technical High School