Meghan Sauerzopf
Bath,PA
Summary
Experienced and detail-oriented Enrollment Coordinator with over 9 years of experience in patient intake, scheduling, and administrative support across healthcare environments. Adept at communicating with diverse populations, and optimizing enrollment workflows to improve patient experiences. Proficient in using electronic medical record systems, and ensuring adherence to healthcare regulations for smooth and compliant operations. Personable Enrollment Specialist with talents in customer service. Easily adapts to changing assignments and multiple priorities. Excellent telephone and email skills. Consistently remains calm in stressful circumstances.
Overview
23
23
years of professional experience
Work History
Enrollment Coordinator MAT Treatment
Bicycle Health
05.2022 - Current
- Ensure enrollment forms are processed correctly and completed fully.
- Facilitated applicants' communication through multiple channels including calls, texts, emails, and chats.
- Planned patient schedules while detailing enrollment procedures.
- Guided incoming patients to suitable telemedicine services.
- Coordinated intake call schedules using patient outreach for Medication-Assisted Treatment.
- Utilized various platforms including OneSource and Availity for managing appointments and confirming insurance coverage.
- Recorded precise patient information in Electronic Health Records.
- Arranged efficient utilization of local services to maintain continual patient care.
- Certified thoroughness and accuracy of documents before submission.
- Outlined program guidelines and ensured compliance.
- Used social media, text and telephone communication methods to contact applicants.
- Ensured compliance with HIPAA regulations through accurate management of confidential records.
- Established a collaborative environment among team members and leadership.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Addressed and resolved client concerns or complaints related to the intake process.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Maintained accurate records of client intakes in electronic database system.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Conducted comprehensive interviews with potential clients to determine eligibility for services.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Resolved customer complaints or answered customers' questions.
- Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Hotline Counselor & Victim Advocate
Lehigh Valley Crime Victims Council
Allentown, PA
12.2015 - 02.2024
- Supplied crime victims with emotional help and necessary resources via a round-the-clock hotline.
- Accompanied victims to emergency services and police stations.
- Led supportive survivor gatherings and conducted tailored sessions.
- Provided support to crime victims seeking assistance.
- Supported crime victims during visits to emergency rooms.
- Contributed to organizing survivor support events.
- Performed tasks related to daily office activities.
- Ensured consistent availability for emergency hotline needs.
- Supported crime victims by providing advocacy and resources.
- Increased awareness of victim rights through diverse community outreach activities.
- Conducted follow-up calls to ensure that callers received necessary assistance or services.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Encouraged callers to develop positive coping mechanisms which could be used during times of stress or difficulty.
- Remained current on best practices within the field of hotline counseling by attending seminars or workshops.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
- Evaluated caller's mental status by assessing risk of self-harm or harm to others.
- Supported team members by providing feedback during case reviews or debriefing sessions following critical incidents.
- Referred patients or clients to community resources or specialists.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
Patient Access Representative
St Lukes Medical Center
Bethlehem, PA
03.2022 - 05.2022
- Performed patient scheduling and registration functions as initial contact point for medical office visits
- Answered incoming calls, minimum 20 to 30 per day
- Utilized knowledge of electronic medical record systems, EPIC, and medical terminology
- Obtain patient's insurance information, determining eligibility for services rendered using various platforms, such as OneSource and Avility
- Ensured patient insurance coverages were listed in proper sequence to establish chain of payment
- Received patient deductibles and co-pays from patients
- Discussed options to satisfy outstanding and past due patient financial obligations
- Assisted in establishing payment plans for patient accounts
- Maintained accurate and up-to-date patient medical records
- Assisted patients in completing necessary paperwork while ensuring all areas of HIPPA are being met
Registration Specialist
Lehigh Valley Hospital Emergency Department
Allentown, PA
09.2018 - 02.2022
- Employed electronic medical records system successfully for extensive data entry roles at a Level 1 Trauma Center in critical conditions.
- Collected and recorded complete patient information in EPIC system to streamline check-in process.
- Collected patient insurance details to verify service eligibility using multiple platforms.
- Arranged insurance coverages correctly for efficient payment processing.
- Managed work queues, addressed issues to improve departmental performance.
- Managed scheduling for follow-up care post-emergency discharge.
- Implemented strategies aligned with company guidelines to recover outstanding payments effectively.
- Resolved billing and coding questions through teamwork with various departments.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Cross-trained other staff members on registration processes when needed.
- Verified insurance coverage for incoming patients and ensured that all documents were accurate and up-to-date.
- Performed additional duties as assigned by management team.
- Registered patients for outpatient procedures and emergency services.
- Communicated with various departments to ensure timely processing of patient registrations.
- Advised patients of monies required to be paid prior to services.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Prepared documents for release of medical records upon request from authorized personnel.
- Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
- Scanned documents and insurance cards to include in patient charts.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Utilized multiple computer systems to access patient information, update records, verify insurance eligibility.
- Provided customer service support and advice on regulations and requirements regarding various registration programs.
- Followed established procedures while registering new patients into the system.
- Welcomed patients to facility and assisted with registration sign-in process.
- Attended meetings and training sessions as requested by supervisors.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
Vendor Liaison
Phillips Pet Food & Supplies
Easton, PA
04.2013 - 05.2014
- Acted as liaison between buyers, product managers, transportation, logistics, and retail locations with high profile clients
- Maintained high levels of interpersonal, organizational, and communication skills while multitasking
- Managed vendor performance to maximize profitability and achieve financial objectives
- Provided excellent customer service in accordance with company guidelines
- Operated telephone systems to answer and route incoming calls
- Took and delivered messages
- Processed and scanned files into electronic databases
- Ensured positive outcomes for all parties involved
- Collaborated effectively with various departments
- Maintained strong relationships with vendors
Major Account Coordinator
First Advantage Corporation
Melville, NY
06.2002 - 10.2007
- Successfully managed and retained 100% of a portfolio of Fortune 500 clients
- Negotiated and facilitated client contracts while providing comprehensive guidance on the background screening process
- Led the implementation and training for all new client contracts
- Conducted monthly and quarterly business reviews, performed ad-hoc account analysis, and recommended improvements in processes, procedures, products, and services
- Developed and implemented process enhancements to improve client outcomes, identifying strengths and weaknesses in employee screening and onboarding practices
- Maintained an in-depth understanding of client business needs, offering strategic advice on best practices and solutions to meet client goals and expectations
Education
High school diploma/GED -
Massapequa High School
Massapequa, NY06.1997
Skills
- Proficient in insurance eligibility
- Medical Scheduling
- Various Electronic Medical Record (EMR) systems
- Triage
- Medical records
- Medical terminology
- Microsoft Outlook
- Clerical experience
- Research
- Office Management
- Management
- ICD-10
- Employee orientation
- Speedy, accurate, and efficient typing skills
- Patient intake coordination
- Patient registration
- Patient enrollment
- Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule
- Effective and proficient Slack communication
- Skilled in Google Suite
- EPIC, Availity, OneSource, Athena Health, and Oracle Health expertise
References
References available upon request.
Timeline
Enrollment Coordinator MAT Treatment
Bicycle Health
05.2022 - Current
Patient Access Representative
St Lukes Medical Center
03.2022 - 05.2022
Registration Specialist
Lehigh Valley Hospital Emergency Department
09.2018 - 02.2022
Hotline Counselor & Victim Advocate
Lehigh Valley Crime Victims Council
12.2015 - 02.2024
Vendor Liaison
Phillips Pet Food & Supplies
04.2013 - 05.2014
Major Account Coordinator
First Advantage Corporation
06.2002 - 10.2007
High school diploma/GED -
Massapequa High School
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