Meghan Shelatz
Lynchburg,VA
Summary
Reliable and upbeat worker, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Outdoor Garden Associate
The Home Depot Store
04.2022 - 08.2022
- Answered customer questions about products and services, helped locate merchandise, promoted key items, ordered merchandise online for customers, and helped load purchases into vehicles.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Maintained indoor and outdoor walkways creating easy and presentable access to products.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Restocked shelves with new inventory each day and rotated stock for optimal appearance.
Customer Service Specialist
Dicks Sporting Goods
04.2020 - 08.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Bachelor of Arts - National Security Studies
Liberty University
Lynchburg, VA05.2024
Skills
- Customer Inquiries
- Order Carryout
- Store Policies and Procedures
- Loyalty Programs
- Positive Customer Engagement
- Register Opening and Closing
- Merchandising and Display
Timeline
Outdoor Garden Associate
The Home Depot Store
04.2022 - 08.2022
Customer Service Specialist
Dicks Sporting Goods
04.2020 - 08.2021
Bachelor of Arts - National Security Studies
Liberty University
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