Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Burke Dermatology
07.2022 - 01.2024
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Obtained the patient's medical history, medication information, symptoms, and allergies.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Completed clinical procedures and gathered patient data for interpretation by physicians.
Taught patients about medications, procedures, and care plan instructions.
Receptionist
Mark IV Hair Designs
08.2020 - 05.2022
Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained confidentiality of information regarding clients and company.
Answered central telephone system and directed calls accordingly.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Kept reception area clean and neat to give visitors a positive first impression.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Confirmed appointments, communicated with clients, and updated client records.