Sheriff's Service Technician with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols, skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Monitors and manages inmate behavior while maintaining order and proactively addressing potential conflicts.
Overview
15
15
years of professional experience
Work History
Sheriff's Service Technician
Ventura County Sheriff's Office
10.2022 - 09.2023
Duties may include but are not limited to the following:
Oversees inmate behavior as it relates to compliance with rules and regulations and documents rule violations; monitors alarms, video cameras, and radio traffic; operates electronic security devices within a detention setting from a security booth;
Assigns, trains, monitors, and oversees inmates working in the warehouse, commissary, laundry/clothing room, camp operations or on cleaning/facility maintenance crews; inspects work to ensure productivity and prevent pilferage; reports non-conforming inmate behavior to sworn personnel;
Oversees inmate workers and/or inmate recipients during their meal periods and the issue of clothing, bedding, personal and housekeeping supplies; stores inmates' personal property during custody and returns their property upon release;
Prepares purchase orders for institutional clothing, supplies and equipment; interviews vendors and places orders for a limited inventory of personal items carried in commissary; receives, stores, issues, prices, distributes and maintains inventory records for a broad line of merchandise maintained in warehouse; researches special supply and equipment request for availability and pricing information; and oversees inmates assisting in such work;
Operates County vehicle for business-related details, pick-ups, and deliveries; deliveries and transportation of low-risk inmates to work assignments and other destinations; monitors and controls inmate behavior during transport; operates computers and other office equipment depending on area of assignment
Operates computers and other office equipment depending on area of assignment;
Prepares detailed narrative reports of activities observed and actions taken; compiles narrative and routine statistical reports from records maintained;
Performs other related duties as required.
Parts Delivery Driver
Mercedes Benz of Sacramento
03.2013 - 04.2014
Pulled parts off store shelves to fill customer orders.
Kept records of pickups and deliveries and obtained necessary signatures and receipts.
Checked parts computer for stock items and initiated special orders.
Safely and punctually delivered auto parts to local automobile stores from large distributor.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Loaded truck and properly secured items to prevent damage for deliveries.
Completed on-time deliveries by choosing best and most efficient routes.
Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Kept detailed records of deliveries and money received from customers.
Minimized company liability and risks to loads by obeying traffic laws.
Fostered positive working relationships with regular customers.
Successfully avoided time delivery delays by carefully planning best routes.
Safely and efficiently operate a parts delivery vehicle to transport automotive parts to designated locations
Cashier
Pokerville Market
05.2012 - 03.2013
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Addressed customer needs and made product recommendations to increase sales.
Tallied cash drawer at beginning and end of each work shift.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Hostess
El Torero Restaurant
02.2011 - 05.2011
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Answered customer questions about hours, seating, and menu information.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Used cash registers and credit card machines to cash out customers.
Backed up servers by checking on tables and retrieving items for guests.
Cashier and Salesperson
Kmart
08.2010 - 02.2011
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Answered questions about store policies and addressed customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Tallied cash drawer at beginning and end of each work shift.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Learned duties for various positions and provided backup at key times.
Used POS system to enter orders, process payments and issue receipts.
Receptionist Secretary
Western Healthcare
06.2008 - 11.2009
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Managed multiple tasks and met time-sensitive deadlines.
Maintained confidentiality of information regarding clients and company.
Provided clerical support to company employees by copying, faxing, and filing documents.
Organized, maintained and updated information in computer databases.
Handled assignments independently with good judgement and critical thinking skills.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Associate of Science - Criminal Justice
Moorpark College
Moorpark, CA
05.2021
Skills
Inmate Monitoring
Facility Security
Emergency Response
Friendly, Positive Attitude
Problem-Solving
CCTV Monitoring
Records Management
Dispatch
Central and Pod Control
Criminal Justice
File and Record Maintenance
State and Federal Laws Knowledge
Observation
Negotiation
Inmate Behavior Modification Tactics
Conflict Resolution Skills
Safety and Security Enforcement
Correctional Facility Procedures
Report Writing
Surveillance
Visitation Guidelines Understanding
Accomplishments
Commendation stemming from observational skills and decision making that led to the arrest of 2 inmates for felony possession of a controlled substance for sales and conspiracy.