Meghan Stansloski
Cuyahoga Falls,Ohio
Summary
Highly motivated and successful customer service and processing consultant with a relentless drive to advance. Committed to promoting efficient and accurate processing while delivering exceptional customer service.
Overview
18
18
years of professional experience
Work History
Multi-Product Processing Specialist
Progressive Casualty Insurance
Mayfield Village, OH
04.2020 - Current
- Handles transactions in support of Multi-Product business by processing through systems and/or correspondence via phone or email.
- Handles completion of sales transactions and subsequent paperwork
- Provides accurate information to both customer and mortgage company to prevent additional callbacks or transactions.
- Enhanced operational efficiency by managing inbound and outbound calls.
- Faxes policy and/or quote information as requested.
- Stays current on products, services and procedures that includes multiple partner carriers in the Progressive Advantage Agency.
- Assumes responsibility and accountability for successfully meeting performance goals.
- Seeks and readily accepts performance feedback; uses feedback constructively to improve knowledge, skills, and behaviors.
- Approaches change with a positive mindset.
- Assists supervisor to develop team member skills through coaching and mentoring.
- Developed job aids/tools and crafted communications
Auto Customer Service Representative
Progressive Causalty Insurance
Mayfield Village, OH
07.2012 - 04.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
AT&T Mobility
Youngstown, OH
05.2006 - 05.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
General Studies -
Youngstown State University
01.2010
Catawba College
01.2003
Skills
- Time Management-Exceptional time management skills with a strong ability to prioritize tasks and meet deadlines
- Decision Making- Effectively identifies challenges and implements strategic solutions, leading to enhanced team performance and operational efficiency
- Team player-Dedicated to mentoring team members and fostering their professional growth through targeted training and support
- Adaptability: Quick to adjust strategies and approaches in response to changing circumstances and team needs
Qualifications Summary
- As a Multi-Product Processing Specialist in the PCC Fulfillment Department my attention to detail allows me to accurately complete and process new home policies.
- As a former MVP in auto services. I am able to utilize my extraordinary customer service skills to efficiently manage a wide range of problems.
- My written communication skills allow me to easily help my teammates with a wide variety of problems, and leave detailed, and concise notes for future consultants use on a task.
- While I thrive in a team environment, I am also an independent, self-motivated employee capable of completing my tasks in the allotted time frame with minimal supervision.
Accomplishments
- Former MVP in Auto services & 2 time MVP in Fulfillment
Timeline
Multi-Product Processing Specialist
Progressive Casualty Insurance
04.2020 - Current
Auto Customer Service Representative
Progressive Causalty Insurance
07.2012 - 04.2020
Customer Service Representative
AT&T Mobility
05.2006 - 05.2012
General Studies -
Youngstown State University
Catawba College
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