Meghan Swacus

HOST

• Held the restaurant to a high level of professionalism and cleanliness, greeting every customer as if it were their first time in the establishment, and providing precise and concrete answers about our menu and location.
• Kept a keen track of server rotations, making sure each table was sat accordingly, and consistently informing the server of the table. Stayed attentive to server availability and table turnover to quickly seat guests.
• Constantly on the move, checking the space around me to make sure each section was updated, and successfully taking on many tasks in a quick and timely manner. The weight of food-running many plates also helped to lift heavier things, such as boxes and crates.
• Served as the point of contact for resolving guest complaints or special requests, and developed long-term relationships with customers to increase opportunities for repeat business.

SERVER

• Maintained contact with kitchen and serving staff to handle dining details, and address concerns properly. As well as communicating regarding customer allergies, or special requests.
• Assisted in preparing salads, appetizers, and desserts to speed up food service, while closely following health safety guidelines when preparing and serving food products.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Provided exceptional service to a high volume of daily customers, and checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

• Introduced to a myriad of information regarding books, the proper care of books, vinyl, games, cards, and figurines.
• I listened to customer interests and needs, and matched them with suitable books and related products; I described the merchandise and explained its use, operation, and care.
• Processed customer transactions quickly and efficiently, ensuring a positive shopping experience while maintaining knowledge of current promotions, policies regarding payment and exchanges, and security practices.
• Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current. Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
• Performed opening and closing duties such as counting cash drawers and checking all equipment for proper functioning. Organized the store by returning merchandise to the proper areas and restocking displays.

• Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions. Created complex, hand-crafted beverages based on customer preferences.
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Followed safety procedures while operating machinery such as grinders and espresso machines.
• Repaired minor equipment issues and handled troubleshooting tasks to keep coffee machines operational. Utilized POS system to receive and process customer payments.
• Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs. Supported highest standards of conduct and service to support company reputation.
• Maintained calm demeanor during high-volume periods and special events; collaborated with team members to ensure efficient workflow and high-quality service during peak hours.