Meghan Taylor

Addressed patient concerns through direct communication, both in-person and via phone, escalating issues to leadership for resolution. Led site operations to comply with CMS guidelines, facilitating timely responses to patient grievances. Conducted monthly grievance meetings with hospital leadership to discuss and resolve patient issues.

Working closely with patients to identify Social Determinants of Health concerns and recognizing barriers. Creating solutions through community collaboration, thus enhancing patient care.

Following up with patients to make sure needs have been addressed enhancing their quality of life.

Ensured accurate patient resource allocation by meticulously managing paperwork as well as phone calls. Provided empathetic assistance to patients, facilitating external support connections. Making sure patients had all relevant information they might need for other agencies.