Meghan Teague
Snow Camp,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE, CASHIER, LIVESTOCK CLERK
HARWARD BROTHERS LIVESTOCK
07.2022 - Current
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Generated reports covering details about data, system operation, and error monitoring.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Organized, sorted, and checked input data against original documents.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
CUSTOMER SERVICE, CASHIER, LIVESTOCK CLERK
STANLEY COUNTY LIVESTOCK
07.2022 - Current
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Generated reports covering details about data, system operation, and error monitoring.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Organized, sorted, and checked input data against original documents.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
BOUTIQUE OWNER
THE STOCKYARD ROAD BOUTIQUE
12.2020 - Current
- Responded to telephone inquiries and complaints following standard operating procedures
- Provided efficient and courteous service to customers
- Updated and maintained database with accurate customer information and timely data entry
- Completed data entry tasks with strong focus on accuracy and data integrity
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Established strong relationships with vendors to ensure timely delivery of goods and secure favorable pricing terms
- Utilized digital tools such as social media platforms for effective marketing strategies
- Analyzed sales data, identified opportunities for growth and implemented strategies to increase profitability
- Created marketing initiatives such as special promotions and discounts to attract new customers and retain existing ones
- Implemented point-of-sale systems for accurate tracking of transactions
- Developed a comprehensive understanding of fashion trends and customer preferences to effectively manage boutique inventory
- Organized events in order to generate brand awareness among potential customers
- Conducted market research activities to identify target demographic profiles, competitive landscape analysis and industry trends
CSR, ACCOUNTS RECEIVABLE, LIVESTOCK CLERK
CAROLINA STOCKYARD CO.
10.2016 - 05.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Cross-trained and provided backup support for organizational leadership.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Entered figures using 10-key calculator to compute data quickly.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Responded to inbound inquiries regarding accounts and payments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
INSURANCE REPRESENTATIVE
INSURANCE OF THE CAROLINAS
01.2022 - 10.2022
- Defined strategic plans and kept business on track to meet objectives
- Drafted a business plan that outlined company goals and objectives
- Coordinated with web developers to create website and product pages
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Addressed customers courteously using suitable methods and problem-solving skills
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed positive relationships with customers through friendly interactions
- Managed social media accounts to respond quickly to online inquiries from customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Handled customer complaints and inquiries in a courteous and efficient manner
- Responded to telephone inquiries and complaints following standard operating procedures
- Performed data entry tasks accurately and in a timely manner
- Adhered to company policies and procedures while providing superior service
- Conducted regular follow-up calls with customers after resolving their issues
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates
- Generated leads through cold calling prospective clients or attending networking events
- Provided comprehensive support throughout the claims process from initial filing through resolution
- Advised customers on how different types of coverage can be tailored to fit their specific requirements
- Evaluated existing policies periodically to ensure they meet changing customer needs
- Assisted customers in completing applications and other required paperwork for insurance policies
Education
HIGH SCHOOL DIPLOMA -
TEAGUE'S CHRISTIAN ACADEMY
Snow Camp, NC07.2017
Skills
- Time Management Skills
- Credit and Cash Transactions
- Cash Management
- Sales Expertise
- Refunds and Exchanges
- Verbal and Written Communication
- Customer Relations
- Conflict Resolution
- Training and Development
- Records Maintenance
- Accounting Software
- Expense Tracking
- Complex Problem-Solving
- Service Minded
- Transaction Balance Sheets
- Adaptable and Flexible
- Customer Assistance
- Work Task Prioritization
- Reports
- Data entry
- Attention to detail
- Telephone etiquette
Certification
P & C Insurance License
References
- Brooke Harward- Harward Brothers Livestock, Office Manager, (704) 322-9770, bnharward@gmail.com
- Jennifer Thomas- Carolina Stockyard Co. Office Manager, (919) 742-5665, jennifergail@live.com
- Adelaide Henry- Insurance of the Carolinas, Team lead, (336) 207-4364
Timeline
CUSTOMER SERVICE, CASHIER, LIVESTOCK CLERK
HARWARD BROTHERS LIVESTOCK
07.2022 - Current
CUSTOMER SERVICE, CASHIER, LIVESTOCK CLERK
STANLEY COUNTY LIVESTOCK
07.2022 - Current
INSURANCE REPRESENTATIVE
INSURANCE OF THE CAROLINAS
01.2022 - 10.2022
BOUTIQUE OWNER
THE STOCKYARD ROAD BOUTIQUE
12.2020 - Current
CSR, ACCOUNTS RECEIVABLE, LIVESTOCK CLERK
CAROLINA STOCKYARD CO.
10.2016 - 05.2024
HIGH SCHOOL DIPLOMA -
TEAGUE'S CHRISTIAN ACADEMY
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