Meghan Thomas
Oklahoma City
Summary
Proven leader in the hospitality and service industry, adept at enhancing customer satisfaction and streamlining operations. At Morrison Living, significantly reduced food waste and improved menu quality. Skilled in food presentation and fostering teamwork, consistently delivering high-quality dining experiences. Achieved a notable increase in efficiency and customer service ratings.
Overview
8
8
years of professional experience
Work History
Certified Dietary Manger
Morrison Living
07.2023 - Current
- Led the development of special event menus for holidays or themed days at the facility, promoting variety in meal offerings.
- Improved patient satisfaction by developing and implementing customized meal plans according to their dietary needs and preferences.
- Fostered a positive work environment that encouraged teamwork, creativity, and open communication among staff members.
- Enhanced food safety standards by implementing strict hygiene protocols and conducting regular staff training sessions.
- Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
- Managed a team of dietary aides, providing ongoing coaching and support to ensure high-quality meal services for patients.
- Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
Kitchen Manager
Northwest Nursing Center
02.2022 - 07.2023
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
Front of House Trainer/Lead Server Trainer
Cafe 501
05.2018 - 06.2020
- Enhanced customer experience by providing exceptional service and maintaining a welcoming atmosphere.
- Reduced employee turnover by implementing effective training programs for new hires.
- Improved team efficiency with well-structured training sessions in customer service skills, product knowledge, and company policies.
- Developed customized training materials to address specific needs of the front-of-house staff.
- Streamlined communication between front-of-house and back-of-house teams to ensure smooth operations during peak hours.
Server/Bartender
Broadway 10 Bar And Chophouse
12.2016 - 03.2018
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Certified Dietary Manager/CFPP - Certified Dietary Management
Francis Tuttle Technology Center - Rockwell
Oklahoma City, OK01.2023
Associate of Applied Science -
OCCC
Oklahoma City, OKSkills
- Food Presentation
- Food Handling
- Order Verification
- Contamination Prevention
- Fine Dining
- Hospitality and Service Industry Background
Timeline
Certified Dietary Manger
Morrison Living
07.2023 - Current
Kitchen Manager
Northwest Nursing Center
02.2022 - 07.2023
Front of House Trainer/Lead Server Trainer
Cafe 501
05.2018 - 06.2020
Server/Bartender
Broadway 10 Bar And Chophouse
12.2016 - 03.2018
Certified Dietary Manager/CFPP - Certified Dietary Management
Francis Tuttle Technology Center - Rockwell
Associate of Applied Science -
OCCC
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