Daniel Cordrey
Salt Lake City,UT
Summary
I am a strong leader and problem-solver dedicated to streamlining operations to increase productivity and promote organizational efficiency. I have the needed skills to act to make independent decisions. I am an expert in Customer Service and Phone Operations. I am currently pursuing a full-time opportunity that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overall I am a proactive and goal-oriented professional with excellent time management and communication skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to my future role's success.
Overview
12
12
years of professional experience
Work History
Independent Business Owner
Spicy Red Burrito
07.2019 - Current
- Studied market to determine optimal pricing of food sales and capitalize on catering opportunities.
- Planned daily menus and prepped food for service.
- Hired and supervised food truck prep cooks, cashiers and service window attendants.
- Trained food truck employees to follow established safety and hygiene standards.
- Maintained employees schedules and managed PTO requests.
- Greeted customers, answered menu questions and responded to complaints.
- Scheduled unique events and special promotions to drive sales.
- Drove sales and catering event promotions through personal marketing
- Established strong customer relationships through excellent communication and attentive service.
Retail Sales Associate
Nordstrom
11.2018 - 12.2021
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Greeted customers and helped with product questions, selections and purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Membership Services Representative
Costco Wholesale
07.2015 - 11.2018
- Coordinated new membership sales
- Assisted prospective members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Followed-through on all escalations to increase customer retention rates.
- Exceeded established sales goals and increased membership upgrades
- Answered questions about store policies and addressed customer concerns
- Won top sales award in membership and upgrades
Medical Billing Coordinator
United Health Group
06.2014 - 07.2015
- Coordinated medical billing processes to ensure accurate claim submissions and timely reimbursements.
- Analyzed billing discrepancies, resolving issues to enhance payment cycles and reduce denials.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Implemented workflow improvements that streamlined billing operations and increased team productivity.
- Maintained detailed knowledge of various payer requirements, facilitating smoother interactions between healthcare providers and insurance companies during claims processing efforts.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Collaborated with customers to resolve disputes.
Customer Service/Sales Representative
One on One Marketing
08.2013 - 06.2014
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly
- Responded to customer requests for products, services and company information
- Pushed sales
Education
Associate's degree - Business
Santa Monica College
Santa Monica, CA06.2017
High school diploma - undefined
Brighton High School
Cottonwood Heights, UT06.2013
Skills
- Customer service
- Customer relations
- Attention to detail
- Data management
- Administrative management
- Relationship building
- Team collaboration and leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Independent Business Owner
Spicy Red Burrito
07.2019 - Current
Retail Sales Associate
Nordstrom
11.2018 - 12.2021
Membership Services Representative
Costco Wholesale
07.2015 - 11.2018
Medical Billing Coordinator
United Health Group
06.2014 - 07.2015
Customer Service/Sales Representative
One on One Marketing
08.2013 - 06.2014
High school diploma - undefined
Brighton High School
Associate's degree - Business
Santa Monica College