Meghan Trojacek
Marble Falls,TX
Summary
Professional with significant expertise in customer care, ready to excel in supervisory role. Known for strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in conflict resolution, customer relationship management, and performance improvement. Dependable and results-driven, with keen ability to enhance team efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Care Supervisor
Pinnacle Propane
10.2023 - Current
- Increased first-call resolution rate through effective coaching and mentoring of team members.
- Maintained a strong working knowledge of industry best practices, incorporating them into team processes where appropriate.
- Managed escalated calls professionally, resolving customer concerns in a timely manner while maintaining excellent rapport.
- Collaborated with cross-functional teams to develop solutions for recurring customer complaints.
- Introduced innovative strategies for streamlining workflows, reducing average handle time without sacrificing quality.
- Conducted regular performance reviews, identifying areas of improvement and initiating corrective action plans as necessary.
- Optimized workforce scheduling to accommodate fluctuating call volumes, reducing wait times for customers.
- Coordinated with other departments to address interdepartmental issues impacting customer care outcomes.
Warehouse Manager
Flaunt Boutique
11.2018 - 09.2021
- Resolving order discrepancies and quality issues with vendors
- Identifying areas of opportunity making corrections to ensue warehouse is performing at optimal efficiency
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Redesigned warehouse layout to accommodate expanded inventory, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Licensed Sales Associate
Allstate Insurance
11.2016 - 11.2018
- Solicit and write Property & Casualty insurance policies, averaging 20 per month
- Maintained accurate records of all client interactions, ensuring seamless communication throughout the sales process.
- Maximized upselling opportunities by identifying additional coverage needs during routine policy reviews.
- Participated in ongoing professional development opportunities to stay up-to-date with industry regulations and changes.
- Delivered informative presentations at community events to raise awareness of available insurance products and services.
- Resolved any issues or concerns that arose during the policy period, fostering trust between clients and the company.
Branch Manager
Enterprise Rent-A-Car
02.2011 - 05.2016
- Holding full profit and loss responsibility for branch location with over $1 million in annual sales volume
- Responsible for the training and development of up to 10 full time and part time employees
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Education
Bachelor of Science - Human Resource Development
Texas A&M University
College Station, TX08.2010
Skills
- Operations management
- Policy implementation
- Performance improvement
- Delegation and supervision
- Cross-functional collaboration
- Escalation management
Timeline
Customer Care Supervisor
Pinnacle Propane
10.2023 - Current
Warehouse Manager
Flaunt Boutique
11.2018 - 09.2021
Licensed Sales Associate
Allstate Insurance
11.2016 - 11.2018
Branch Manager
Enterprise Rent-A-Car
02.2011 - 05.2016
Bachelor of Science - Human Resource Development
Texas A&M University
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