Meghan Tubbs
Kennesaw,GA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
Work History
Store Manager
TitleMax
Kennesaw, GA
04.2017 - 09.2019
- Managed daily banking activities such as deposits and withdrawals.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
Customer Service Representative
Chariots Of Fire Transportation Services
Powder Springs, GA
02.2014 - 03.2017
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Oversaw and guided team in handling customer call escalations, mentoring new employees on customer service.
- Met and exceeded performance goals to support long-term company growth and market dominance.
- Traveled to customer locations to resolve on-site issues and promote loyalty.
- Created reports on customer satisfaction levels and key performance indicators.
- Maintained accurate records of all customer interactions in CRM system.
- Navigated multiple software applications while assisting customers.
- Addressed billing inquiries and processed payments securely.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Server Shift Leader
El Rodeo Mexican
Kennesaw, GA
06.2010 - 12.2015
- Supervised serving staff to drive high level of hospitality and food excellence.
- Managed tables throughout dining room to execute service at highest level.
- Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
- Supervised cashiering activities at the register in order to prevent any discrepancies with payment processing.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
Education
High School Diploma -
Kennesaw Mountain High School
Kennesaw, GA05-2008
Skills
- Revenue Generation
- Shift Scheduling
- Promotional planning
- Risk Management
- Retail Inventory Management
- Team Development
- Operations Management
- Loss Prevention
- Customer Service Management
- Operational Efficiency
- Team Leadership
- Outstanding communication skills
References
References available upon request.
Timeline
Store Manager
TitleMax
04.2017 - 09.2019
Customer Service Representative
Chariots Of Fire Transportation Services
02.2014 - 03.2017
Server Shift Leader
El Rodeo Mexican
06.2010 - 12.2015
High School Diploma -
Kennesaw Mountain High School