Meghan Varno
Belford,NJ
Summary
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Specialty CSR
RedBank Veterinary Hospital
07.2019 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Dog Groomer and office receptionist
Jersey Dawg
01.2014 - 01.2018
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Waitress, Hostess
Kings Arms 2 Diner
01.2009 - 01.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Receptionist
Steven Stabile Law Firm
01.2006 - 01.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associates Degree -
Brookdale Community College
Lincroft, NJ01.2006
Graduate -
Middletown High School North
Middletown, NJ01.2005
Skills
- Multi-tasking
- Customer service
- Problem solving
- Interpersonal skills
- Time Management
Accomplishments
- Manage office operations and ensure smooth service by supporting manager in day-to-day tasks
- Produce inventory sheets for all office supplies and needs
- Organize files for client information sheets
Timeline
Specialty CSR
RedBank Veterinary Hospital
07.2019 - Current
Dog Groomer and office receptionist
Jersey Dawg
01.2014 - 01.2018
Waitress, Hostess
Kings Arms 2 Diner
01.2009 - 01.2014
Receptionist
Steven Stabile Law Firm
01.2006 - 01.2007
Associates Degree -
Brookdale Community College
Graduate -
Middletown High School North
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