Summary
Overview
Work History
Education
Skills
Timeline
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Meghan Waites

Herriman,UT

Summary

Dynamic Install and Inspections Coordinator at Northern PWR with proven expertise in project coordination and customer service. Enhanced team productivity through effective communication and organized documentation. Skilled in MS Office and adept at multitasking, consistently improving operational workflows and customer satisfaction. Recognized for fostering collaborative environments and achieving quality assurance in solar installations.

Overview

11
11
years of professional experience

Work History

Install and Inspections Coordinator

Northern PWR
05.2022 - 07.2025
  • Worked with install crews and customers to schedule solar panel installations and fixes.
  • Worked with equipment distributors to make sure the correct equipment was on site for installations
  • Audited the installations when completed for quality assurance.
  • Worked with city representatives and inspectors, as well as the homeowners, to coordinate electrical and building inspections for solar systems.
  • Navigated the portals of different cities and counties to schedule inspections and pay fees.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Key Holder Supervisor

Bath & Body Works
09.2021 - 05.2022
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Received inventory and marketing shipments.
  • Managed the sales associates on the sales floor and maintained a positive atmosphere for customers.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Trained and mentored new employees.

Top Seller

Bath & Body Works
08.2020 - 05.2022
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Utilized product knowledge to educate customers on features and benefits.
  • Maintained a knowledge of current sales, promotions, and coupons that changed regularly.
  • Was familiar with a wide range of products and collections and regularly updated that knowledge as new products came in.
  • Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Customer Service Representative

ACH Fulfillment
09.2016 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Communicated effectively with customers over the phone, through email, and via LiveChat.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Occasionally helped in packing and shipping orders.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Cook/Cashier

Domino's Pizza
03.2014 - 07.2016
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Received inventory orders and maintained records of what was and wasn't in stock.
  • Assisted the managing team by helping dissatisfied customers and logging tips for delivery drivers at the end of their shifts.

Education

Earth Sciences

Utah Valley University
Orem, UT

Associate of Arts - General Studies

Big Bend Community College
Moses Lake, WA
06-2016

High School Diploma -

Moses Lake High School
Moses Lake, WA
06-2016

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • MS office
  • Project coordination
  • Schedule coordination
  • Document management
  • Google Suite
  • Worked with multiple CRMs

Timeline

Install and Inspections Coordinator

Northern PWR
05.2022 - 07.2025

Key Holder Supervisor

Bath & Body Works
09.2021 - 05.2022

Top Seller

Bath & Body Works
08.2020 - 05.2022

Customer Service Representative

ACH Fulfillment
09.2016 - 04.2020

Cook/Cashier

Domino's Pizza
03.2014 - 07.2016

Earth Sciences

Utah Valley University

Associate of Arts - General Studies

Big Bend Community College

High School Diploma -

Moses Lake High School

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