Meghan Walls
Kankakee,IL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Ameren Missouri
08.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed approximately 50-68 incoming calls, emails and meeting per day from customers and management.
Retail Store Manager
Tcc Wireless
09.2020 - 01.2023
- Managed store organization, maintenance and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Store Manager
Wireless Vision LLC.
09.2009 - 08.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Education
High School Diploma -
Harris Stowe State University
St Louis, MO01.2009
Skills
- Accurate Money Handling
- Financial Oversight
- Sales Analysis
- Strong Multitasking Skills
- Problem-Solving Strengths
- Effective Working Relationships
- ID Verification
- Corrective Actions
- Profit and Loss Control
- Payment Processing
- Constructive Feedback
- Customer Service
Timeline
Customer Service Representative
Ameren Missouri
08.2023 - 03.2024
Retail Store Manager
Tcc Wireless
09.2020 - 01.2023
Store Manager
Wireless Vision LLC.
09.2009 - 08.2020
High School Diploma -
Harris Stowe State University
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