Meghan Williams

Work History

Senior Office Administrator

Nurses & Company

Saint Peters, MO

08.2022 - Current

Apply advanced administrative and analytical skills in overseeing day-to-day operational activities.
Work closely with upper management and assist with various needs across departments.
Keep track of office/medical supply inventory and order all necessary supplies
Assisted in establishing and executing current processes for onboarding, offboarding, and orientation for new hires.
Plan and prepare various vendor events, holiday parties, and training opportunities for employees.
Handle IT/Administrator duties for various systems, to include: WellSky, Paycom, 8x8 Multi-line Phone System, Forcura, and Microsoft Office Suite.
Update/maintain Paycom HR database with new employee information, changes in benefits and other details.
Compile and process employee records from individual departments to maintain central files.
Team with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
Keep accounts and records current by actively pursuing error resolutions and independently correcting problems.
Set up/maintain 8x8 Phone System to ensure that our multi-line phone system is operational and calls are directed to correct departments.
Produce high-quality documents, spreadsheets and presentations for leadership and clinicians
Establish workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Executive Assistant to President and COO

James Clinic

Wildwood, MO

12.2021 - 08.2022

Successfully assisted in launch of the James Clinic Ellisville location and ensured that all systems and operational needs were met to open to patients
Organized meetings and took detailed notes to present to President
Successfully managed calendars and emails of Executives for personal, business, clinic, and outside speaking engagements
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
Assisted COO with decisions on how to streamline various systems/procedures needed for clinic
Set up travel, rental cars, hotels, and itineraries for multiple trips made by company Executives
Handled errands for President: Screened calls/texts, Completed all deposits from clinic, checked P.O. Box, assisted with needs at home, handled incoming/outgoing mail and packages, picked up any orders from stores, etc
Executed basic banking and bookkeeping tasks
Assisted with planning of an upcoming National Conference that will feature multiple high profile speakers
Created and managed office systems to efficiently deal with documentation and internal/external communications
Sourced and ordered office equipment and supplies
Managed workflow between staff, coordinating documents, planning and creative material distribution
Created/designed various marketing materials, such as marketing booklet, clinic menu, rack cards for services, stickers for IV's, labels for supplements, etc
Worked with outside marketing team to create/manage clinic website and all social media accounts
Organized 7,000+ contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales
Documented human resources records and maintained confidentiality of sensitive personal information
Partnered with management team to coordinate on-boarding and off-boarding processes
Reviewed and screened applicant resumes to identify qualified candidates

Medical Assistant

Cell Based Regenerative Medicine

Saint Peters, MO

08.2020 - 03.2021

Completed skilled administrative work to support all patients, office staff, and operational requirements
Promptly answered multi-line phone system and greeted callers enthusiastically
Obtained payment from patients and scanned identification and insurance cards
Scheduled, rescheduled and handled cancelled appointments for patients
Provided excellent support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
Adhered to strict HIPAA guidelines at all times to protect patient privacy
Documented patient medical information, case histories, insurance details to facilitate smooth appointments and payment process
Kept medical supplements in sufficient stock by monitoring levels and submitting replenishment orders before depleted
Directed patients to exam rooms, fielded questions and prepared for physician examinations
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Obtained patient medical history, including medication information, symptoms and allergies
Obtained all prescribed laboratory testing
Sent prescribed medications, as well as refills, to pharmacy through EMR and fax
Communicated clearly and effectively with patients
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions, answering questions thoroughly

Administrative Assistant

Prosperity Financial Advisors

Noblesville, IN

06.2018 - 01.2019

Worked with various high net worth clients
Arranged meetings and organized calendar of Financial Advisor
Communicated with clients and provided comfortable atmosphere before their meeting began
Completed financial paperwork and made entries into computer system
Followed all privacy policies to ensure that clients information was safe/secure
Handled incoming/outgoing packages and mail
Completed coursework to better understand the financial industry, company privacy policies, and safety tips for technological purposes
Worked closely with Financial Advisor to handle any tasks assigned

Assistant Property Manager

NTS Development Company

Indianapolis, IN

08.2017 - 11.2017

Managed one Leasing Associate and community Maintenance Team
Deposited resident rent/move-in checks online, through Yardi and PNC Bank
Handled all Deposit Accounting for Resident Move-Out’s, Application Denials, and Cancellations
Posted late rent charges and sent letters to residents regarding such matters
Kept track of all ACH forms and made sure that amounts were correct before posting rent on the 1st of the month
Continued leasing to prospective renters
Made sure to implement a team environment between office staff
Audited move-in files before giving them to Property Manager to sign and scan into Yardi
Made sure that all prospect/resident matters were handled in a polite way, while also continuing to follow company policies and Fair Housing Laws
Continued to build relationships with residents and maintain excellent customer service in every situation

Leasing Associate

NTS Development Company

Indianapolis, IN

02.2017 - 08.2017

Consistently exceeded goal for closing ratio and renewals each month
Used Yardi on a daily basis for guest cards, applications, maintenance requests, and all current residents
Sent renewal letters and kept in contact with renewals each month to make sure no one went over their 60 day time frame
Created lasting relationships with residents and always provided excellent customer service
Created monthly newsletter for apartment complex
Implemented new marketing strategies with local and national businesses in Indianapolis to drive customer traffic
Cross-trained for Assistant Property Manager position in order to learn as much about the industry as possible
Communicated effectively with owners, residents and on-site associates

Nanny

Care.com

Indianpolis, IN

09.2015 - 06.2016

Home Health Aide

United Home Healthcare

Indianapolis, IN

01.2016 - 04.2016

Intern

iTown Church

Fishers, IN

05.2015 - 08.2015

Customer Service Specialist

Navient

Fishers, IN

02.2015 - 04.2015

Sales Support

Wellman Exteriors

Indianapolis, IN

10.2014 - 01.2015

Front Office Coordinator

FC Tucker Company - Real Estate

Indianapolis, IN

07.2014 - 10.2014

Summary

Overview

Work History

Senior Office Administrator

Executive Assistant to President and COO

Medical Assistant

Administrative Assistant

Assistant Property Manager

Leasing Associate

Nanny

Home Health Aide

Intern

Customer Service Specialist

Sales Support

Front Office Coordinator

Education

Graphic Design

High School Diploma -

Skills

Timeline

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