Meghan Williams
Houston,TX
Summary
Professional with strong expertise in property management and leasing. Known for driving occupancy rates and ensuring tenant satisfaction. Strong focus on team collaboration, adaptability, and achieving results. Proficient in client relations, contract negotiations, and market analysis. Trusted for reliability and effective communication.
Overview
8
8
years of professional experience
Work History
Leasing Agent/Social Media Ambassador
Morgan Group
10.2024 - Current
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Managed property showings and guided prospective tenants through leasing process
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Trained new leasing agents on company policies, procedures, and best practices
- Facilitated tenant communication and resolved inquiries to enhance resident satisfaction.
- Managed a 800 unit apartment community.
- Verify applications for the Essential Housing program are in compliance.
Professional Leasing Consultant
Mosaic
01.2024 - 10.2024
- Actively participated in industry networking events, expanding professional connections and staying informed about current market trends.
- Collaborated with property management team to develop strategies for achieving optimal rental rates and maintaining a competitive edge in the market.
- Provided support during move-in and move-out processes, ensuring smooth transitions for both new and departing residents.
- Assisted prospective residents with property tours and leasing agreements.
- Developed and maintained relationships with clients to enhance tenant retention.
- Conducted market research to identify competitive pricing strategies and trends.
- Streamlined lease renewal processes, increasing efficiency in tenant management systems.
Assistant Manager
Avenue5
01.2022 - 12.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Led team initiatives to enhance operational efficiency and customer satisfaction.
- Developed training programs for new staff, fostering skill development and performance improvement.
Leasing Agent/Assistant Manager
Allied Orion
04.2018 - 01.2022
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and apartment tours.
- Organized community events to foster a positive living environment and increase resident retention rates.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Participated in property inspections to prepare for move-ins and move-outs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Recruited new residents through website advertising and marketing.
- Used Yardi and Resman to keep record of financial transactions and rental applications.
- Collected and maintained careful records of rental payments and payment dates.
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Assisted leasing team in processing applications and conducting tenant screenings.
- Coordinated property showings, ensuring all prospective tenants received timely information.
Education
High School Diploma -
Wakeland High School
Frisco, TX05.2012
Skills
- Leasing and sales
- Lease preparation
- Property management
- Fair housing policies
- Social media marketing
- Training and mentoring
- Eviction procedures
- Essential Housing Program
- Rent collection
- Record keeping
- CRM software
- Customer service expertise
- Closing techniques
- Account management
- Market research
- Community engagement
- Team collaboration
- Lease file audits
Timeline
Leasing Agent/Social Media Ambassador
Morgan Group
10.2024 - Current
Professional Leasing Consultant
Mosaic
01.2024 - 10.2024
Assistant Manager
Avenue5
01.2022 - 12.2023
Leasing Agent/Assistant Manager
Allied Orion
04.2018 - 01.2022
High School Diploma -
Wakeland High School