Meghan Xu
IRVINE,CA
Summary
Accomplished Medical Receptionist with a proven track record at Hoag Hospital Irvine, excelling in patient care and office administration. Skilled in electronic medical records and known for exceptional telephone etiquette, I enhanced patient satisfaction through efficient scheduling and compassionate service. Expertise in HIPAA compliance and medical billing, significantly improving operational efficiency.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Hoag Hospital Irvine
09.2019 - 03.2020
- Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Processed insurance claims and verifications through specialized billing software.
- Maintained a clean and organized reception area, creating a welcoming environment for patients.
- Used electronic health records software to efficiently manage patient information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Front Desk Receptionist
InnovAge California PACE - Inland Empire
03.2018 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for seniors.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Education
Master of Science - Public Health
KYOTO UNIVERSITY
KYOTO04-2005
Bachelor of Science - ACCOUNTING
SHANGHAI MARINE UNIVERSITY
SHANGHAI07-1995
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- Payment collection
- Electronic medical records
- Medical billing
Languages
Chinese (Mandarin)
Native or Bilingual
Japanese
Full Professional
Timeline
Medical Receptionist
Hoag Hospital Irvine
09.2019 - 03.2020
Front Desk Receptionist
InnovAge California PACE - Inland Empire
03.2018 - 03.2019
Master of Science - Public Health
KYOTO UNIVERSITY
Bachelor of Science - ACCOUNTING
SHANGHAI MARINE UNIVERSITY
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