Meghan Young
Minneapolis,MN
Summary
A highly skilled, motivated and customer-focused leader with over 11 years of professional experience in the service industry. Achieved a loyal clientele through outstanding service and engagement. A detail-oriented team player with strong organizational skills. Has the ability to handle multiple projects simultaneously with a high degree of accuracy. Worked with a diverse population around the Twin Cities. Is very personable, adaptable and dedicated to delivering a positive customer experience through genuine hospitality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server and Bartender
Carbones Pizza and Pub
08.2017 - Current
- Lead Trainer for new servers and bartenders in proper food preparation procedures, ensuring attention to safety, hygiene and team efficiency while maintaining full sections.
- Coordinated set-up for live music, funeral parties, birthday parties, anniversaries, trivia, baseball/softball and golf teams.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Designed and created section sheets, patio table layout, server and bartender side work
Server and Bartender
Pepitos Mexican Restaurant
06.2016 - 08.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Mastered menus and specials to proactively recommend appetizers, main courses and drinks to diners based on dietary needs.
Server and Hostess
50th Street Cafe
02.2013 - 04.2016
- Greeted 100+ diners per shift, answered questions, provided necessary conversation and feedback during their wait time.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
St. Catherine's University
Saint Paul, MNMinnesota Community Technical College
Minneapolis, MNSkills
- Memorization
- Adaptable
- Upselling
- Leadership
- Exceptional customer service
- Conflict resolution
- Time management
- Multi-tasking
- Attention to detail
- Interpersonal
- Teamwork
- Strong Work Ethic
Certification
- CPR Certified
- Certification in Food Safety
Completed a comprehensive course on food safety and handling from the National Restaurant Association.
- Alcohol Server Certification
Received training on responsible alcohol service from the Serving Alcohol Inc. selling and serving safety.
Projects
Carbones Golf tournament — Assisted management with the annual charity golf tournament for the last five years. I was a lead contact for multiple neighborhood businesses for tournament donations, i.e. gift cards, money, food and merchandise. I worked with 40+ golf teams, making sure guests were content. I assisted in setting up a catered after-party with food, beverages and live music.
Timeline
Server and Bartender
Carbones Pizza and Pub
08.2017 - Current
Server and Bartender
Pepitos Mexican Restaurant
06.2016 - 08.2017
Server and Hostess
50th Street Cafe
02.2013 - 04.2016
St. Catherine's University
Minnesota Community Technical College
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