Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meghan Young

Worcester,MA

Summary


As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

28
28
years of professional experience

Work History

Jr Inventory Manager

Azelis
03.2022 - 06.2025
  • Managed inventory levels to ensure optimal stock availability and reduce excess storage costs.
  • Implemented inventory tracking systems to enhance accuracy and streamline reporting processes.
  • Coordinated with suppliers to maintain timely deliveries and resolve discrepancies effectively.
  • Conducted regular audits to identify discrepancies and maintain accurate records of stock movements.
  • Led cross-functional teams in identifying process improvements, enhancing overall supply chain performance.
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.

Customer Service Representative

Azelis
11.2021 - 03.2022
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Resolved customer complaints, ensuring customer satisfaction and loyalty.
  • Participated in regular product training sessions to stay updated on latest features and benefits.
  • Managed high volume of customer calls, maintaining calm and professional demeanor.
  • Fostered positive team environment, encouraging collaboration and efficiency among team members.

Customer Service Representative

Catania Oils
04.2018 - 11.2021
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.

Customer Service Representative

Monson Companies
10.2005 - 04.2018
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed order processing and tracking, ensuring timely delivery of products.
  • Trained new representatives in customer service protocols and system navigation.
  • Collaborated with cross-functional teams to address client issues effectively.

Customer Service Representative

Hudson Lock
02.1997 - 09.2005
  • Resolved customer inquiries swiftly, ensuring high satisfaction levels and promoting brand loyalty.
  • Assisted in processing orders using CRM software, enhancing workflow efficiency.
  • Communicated effectively with customers to understand needs and provide tailored solutions.
  • Documented interactions and feedback to improve service delivery and product knowledge.

Education

Associate Degree In Business - Business

Mount Wachusett Community College
Gardner, MA
06.1995

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Jr Inventory Manager

Azelis
03.2022 - 06.2025

Customer Service Representative

Azelis
11.2021 - 03.2022

Customer Service Representative

Catania Oils
04.2018 - 11.2021

Customer Service Representative

Monson Companies
10.2005 - 04.2018

Customer Service Representative

Hudson Lock
02.1997 - 09.2005

Associate Degree In Business - Business

Mount Wachusett Community College

Similar Profiles

CREATE PROFILE
Meghan Young